Product Owner - CSM Applications

Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers’ whole online journey. We are a global leader in the experience analytics space, with a growing presence across 15 offices worldwide. We’re here to stay—and we’re looking for team members who are excited to drive impact and help us scale even further. Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler—for our customers, their customers, and each other. Important note: Be careful of scammers pretending to be from Contentsquare. We will never ask for money or contact you through random texts. Any communication from our in house Talent Acquisition team will only ever come from our contentsquare.com or @contentsquare-ext.com domain. For more information, visit our careers blog.

What you’ll do:

• Own the product vision, roadmap, and backlog for CSM Applications, ensuring alignment with Customer Success priorities. - Gather and translate business needs into clear requirements, user stories, and acceptance criteria. - Partner with CSM Applications Admins to plan sprints, prioritize work, ensure quality and on-time delivery, providing hands-on support as needed. - Design and optimize Customer Success processes and workflows. - Collaborate with Operations, CS Leadership, cross-functional teams, and end users to drive adoption, communicate releases, and support enablement. - Define release plans, communicate changes, and ensure stakeholders understand timelines, impacts, and expected outcomes. - Establish and track success metrics to evaluate the impact of delivered functionality and inform future roadmap decisions. - Manage day-to-day user support, including troubleshooting, ad-hoc customizations, workflow adjustments, and user administration, security, and permissions. - Monitor system performance, usage, data integrity, and user activity to guide continuous improvements and platform enhancements. - Maintain expertise in the owned systems and related technologies by staying current on new features, releases, and industry best practices. ###