At Zynga, we bring people together through the power of play. As a global leader in interactive entertainment and a proud label of Take-Two Interactive, our games have been downloaded over 6 billion times—connecting players in 175+ countries through fun, strategy, and a little friendly competition. From thrilling casino spins to epic strategy battles, mind-bending puzzles, and social word challenges, our diverse game portfolio has something for everyone. Fan-favorites and latest hits include FarmVille™, Words With Friends™, Zynga Poker™, Game of Thrones Slots Casino™, Wizard of Oz Slots™, Hit it Rich! Slots™, Wonka Slots™, Top Eleven™, Toon Blast™, Empires & Puzzles™, Merge Dragons!™, CSR Racing™, Harry Potter: Puzzles & Spells™, Match Factory™, and Color Block Jam™—plus many more! Founded in 2007 and headquartered in California, our teams span North America, Europe, and Asia, working together to craft unforgettable gaming experiences. Whether you're spinning, strategizing, matching, or competing, Zynga is where fun meets innovation—and where you can take your career to the next level. Join us and be part of the play!
Position Overview:
Zynga’s mission is to connect the world through games. Its vision was that gaming would become a mass market activity, and "play" would be an important verb in our daily lives. As a part of this vision, Zynga Analytics partners with studios to release and grow multiple games, while also owning the analytics stack and central tools. Zynga’s Data Science and Analytics team uses our unique and expansive data to model and predict user behavior, making our games more personalized and more fun to play! We continually strive to better understand our players! Here’s where you would come in: The Player Success Org (PSO), tasked with improving player engagement and managing a healthy relationship with our most valued players, is a critical function to the day-to-day operations of Zynga. You’d be expected to work with key stakeholders within the PSO to identify critical data dependencies, and devise solutions for them in the form of efficient data modeling, succinct reporting, timely investigations, and proactive insights. Based on the problem at hand, you’d be expected to collaborate with Game and Central Analytics as per requirement to ensure complete horizontal alignment as well as standardized practices. Be innovative, be creative, use every bit of that key commodity – data. Millions of people play Zynga games every day, so our data is tremendously rich, and we have a lot of it! What You'll Do:
Work with large amounts of data to find opportunities to improve the player experience and present insights on optimal VIP outreach strategies, by finding statistical causation between campaigns, sweepstakes, outreach programs across various regions, demographics, and channels
Develop clear narratives from data using visualization tools that capture VIP engagement & health, player support, and campaign stats. - Extend support to the Player Support team to identify improvement opportunities in customer satisfaction, while optimizing for internal costs. - Collaborate with game analysts and product managers to better quantify the impact of PSO’s campaigns on overall game performance and find opportunities to improve VIP engagement by leveraging in-game and external synergy
Provide adhoc support to account managers and senior stakeholders in measuring the effectiveness of off-beat campaigns, joint collaborations, and sweepstakes
What You Bring:
Fluent in SQL; Intermediate experience with programming in Python
Adept in at least one visualization tool such as Tableau
Experience in CRM or sales analytics is helpful
Demonstrated experience with some or all of the following: data mining, optimization, experimental design, computational analytics, and reporting
Ability to work effectively in a fast-paced environment with changing priorities
Strong written and oral communication skills
2+ years of work experience in data analytics or data science roles
BS in Computer Science, Math, Statistics, Economics, or other quantitative field; Masters, MBA or PhD preferred. #### What We Offer You**:**
Zynga offers a world-class benefits package that helps support and balance the needs of our teams. To find out more about our benefits, visit the Zynga Benefits site
*The pay range for this position in Illinois at the start of employment is expected to be between $77,100 and $123,400 per year. Employment with us is based on substantive ability, objective qualifications, and work ethic – not an individual’s race, creed, color, religion, sex or gender, gender identity or expression, sexual orientation, national origin or ancestry, alienage or citizenship status, physical or mental disability, pregnancy, age, genetic information, veteran status, marital status, status as a victim of domestic violence or sex offenses, reproductive health decision, or any other characteristics protected by applicable law. Please contact us at accommodationrequest@zynga.com to request any accommodations or for support related to your application for an open position. Please be aware that Zynga does not conduct job interviews or make job offers over third-party messaging apps such as Telegram, WhatsApp, or others. Zynga also does not engage in any financial exchanges during the recruitment or onboarding process, and will never ask a candidate for their personal or financial information over an app or other unofficial chat channel. Any attempt to do so may be the result of a scamp or phishing attack, and you should not engage. Zynga’s in-house recruitment team will only contact individuals through their official Company email addresses (i.e., via a zynga.com, take2games.com, naturalmotion.com, smallgiantgames.com, themavens.com, gram.gs email domain).
