Software Engineer, User Operations

Our mission is to automate coding. The first step in our journey is to build the best tool for professional programmers, using a combination of inventive research, design, and engineering. Our organization is very flat, and our team is small and talent dense. We particularly like people who are truth-seeking, passionate, and creative. We enjoy spirited debate, crazy ideas, and shipping code. ## What you'll do

• Develop AI-powered systems that synthesize customer signal at scale — separating noise from what matters, routing feedback to the right teams, and surfacing the voice of the customer in ways that actually shape product decisions. - Build dashboards and data pipelines that give engineering and product leaders real-time visibility into bug volume, quality trends, and where their domains stand — by product area, severity, and over time. - Build intelligent bug intake and triage systems — moving from manual, inconsistent prioritization to agentic pipelines that produce well-written, well-prioritized bug reports at scale. - Build integrations across our tooling ecosystem (ticketing systems, payment processes, CRM, data warehouse, etc.) to create seamless workflows. - Partner with domain specialists and support engineers to identify pain points and ship solutions quickly — you're building for an internal team that will tell you exactly what's broken. ## You may be a fit if

• Experience working cross-functionally to deliver highly impactful, technical projects and systems

• Experience building internal tools, developer platforms, or operations infrastructure. - Strong full-stack engineering skills — you're comfortable owning projects from database to UI. - Experience with data pipelines, ETL processes, and analytics tooling. - Deep product knowledge of Cursor and AI-assisted development workflows. - Experience integrating with third-party platforms (ticketing systems, payment processors, CRMs). - Strong sense of ownership and a bias for action — you ship fast and iterate based on feedback. - Self-starter with curiosity, creativity, and a distaste for manual toil.