Forward Deployed Engineer (Customer)

About DevRev

At DevRev, we're building the future of work with Computer – your AI teammate. Unlike traditional tools, Computer unifies all your data sources, tools, and workflows into a single AI-ready platform, giving employees real-time insights, proactive suggestions, and powerful agentic actions. It extends your existing software with AI-native apps and agents that work alongside your teams and customers – updating workflows, coordinating across teams, and eliminating repetitive work. We call this Team Intelligence: human-AI collaboration that breaks down silos, brings people back together, and frees you to solve bigger problems. Backed by Khosla Ventures and Mayfield with $150M+ raised, DevRev is trusted by global companies across industries. About the role

As a Forward Deployed Engineer (Customer), you will serve as the lead technical strategist embedded with our customers. You'll own the end-to-end design of AI-driven business transformation projects from understanding domain-specific needs to architecting scalable agent-based solutions using DevRev’s platform. This role requires a unique blend of enterprise architecture, AI solutioning, customer empathy, and cross-functional collaboration. You’ll act as the connective tissue between pre-sales, customer success, engineering, and product teams bringing our AI capabilities to life for real-world impact. What You’ll Do

• Own Customer Context: Deeply understand customer business domains, systems, and OKRs/KPIs to guide solution design. - : Design and document AI-driven workflows, agents, skills, and system integrations that align with customer goals and industry best practices. - : Build strong partnerships with customer stakeholders as their technical counterpart, delivering confidence in our platform’s capabilities. - : Bridge the gap between pre-sales/CS and engineering, ensuring requirements are actionable and outcomes measurable. - : Architect modular, scalable solutions that can be extended across customers and verticals. - : Collaborate with Applied AI engineers to oversee solution implementation, ensuring architectural alignment and execution excellence. - : Partner with sales engineers and customer teams to scope new opportunities, define technical requirements, and provide input on feasibility and effort. - : Stay ahead of emerging trends in AI, software integration, and business transformation—and bring that insight to our solution designs. - : Ensure all solutions meet performance, security, and compliance standards. - : Willingness to travel up to 50% for on-site discovery, deployment, and customer engagement.