Posted May 30, 2026
We’re looking for a technical-minded Technical Account Manager to join our founding Customer Success team and help scale a growing and diverse customer base. Your mission: ensure a smooth, reliable experience across the customer journey—while stepping in with just the right level of support as needed. You’ll be a super-owner of the post-sale lifecycle: supporting a high volume of customers with efficiency, structure, and care. Whether guiding user experiences, troubleshooting product questions, or surfacing systemic blockers, you’ll drive continuous improvement across tools, workflows, and customer outcomes. This role blends customer-facing empathy with a TPM’s mindset—you won’t write code, but you’ll need to understand where processes, automation, and product experience can improve the journey. You’ll also help define what scaled success looks like at XBOW. ## What You’ll Do
You'll be working directly with security teams, AppSec leaders, and engineering orgs who are integrating autonomous pentesting into their vulnerability management programs. That means you need to speak their language — understanding how findings map to real risk, how CVSS scoring works, what remediation workflows look like inside their environments, and how XBOW fits into their broader security toolchain. You won't write exploits, but you need to understand what our platform finds, why it matters, and how customers operationalize those results. - Serve as the primary point of contact and for a large and growing portfolio of customers
Own the end-to-end customer experience across hundreds of accounts; nothing falls through the cracks
Deliver a high-touch experience when needed by acting as a problem solver—conduct independent analysis and triage before escalating to internal teams
Develop and own repeatable workflows to scale self-service–led entry with product-led expansion
Collaborate closely with both product and sales teams to align on strategy and execution
Act as an external-facing technical program manager—identify process gaps, advocate for fixes, and recognize when automation is needed, even without writing code
Represent the voice of the customer internally to drive adoption and continuous improvement
Advocate for product and process changes that reduce friction, automate touchpoints, and improve outcomes
Navigate product questions with confidence, escalating appropriately even without deep domain knowledge
Translate pentesting findings and vulnerability data into actionable guidance for security and engineering stakeholders
Understand application security concepts — OWASP Top 10, CVSS scoring, common vulnerability classes — well enough to field customer questions and contextualize results
Work with customers running large-scale assessments across dozens or hundreds of applications, tracking coverage, SLA adherence, and finding trends
Partner with Product and Engineering to triage edge cases in scan results, distinguishing between product gaps and expected behavior
Build and maintain customer-facing documentation, runbooks, and enablement materials grounded in real product workflows
Location: Remote anywhere in South Korea - you may work out of our office in Seoul whenever you feel like! We are also open to hiring for this role in Singapore as well as in Australia. Contract: Full-time. Hiring process:
30-min introductory chat with our Talent team. 30-min peer interview with a CSM
30-min call with the Global Head of CSM. 60-min final interview on site with our General Manager in Korea
We’re looking for someone who brings empathy, urgency, and clarity to the self-serve customer journey. If you’re excited to support our mission and help shape the future of scaled customer success at XBOW, we’d love to talk. Even if you don’t meet every requirement, we encourage you to apply. We value curiosity, resilience, and people who are excited to build the future of security with us.
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