Senior Director of Data Engineering & Support Operations

About Profitero+

Profitero+ is the leading digital commerce company, trusted by more than 4,000 brands worldwide. We help brands break down silos and turn data into decisive action through intelligence-driven, end-to-end solutions that unify media, content, operations and strategy. Powered by advanced AI, robust digital shelf analytics across 1,400+ retailers in 70 countries and unmatched expertise from digital commerce specialists in 15 global hubs, our integrated solutions help brands accelerate profitable growth. Come be a part of our fast-paced, entrepreneurial culture and next stage of growth. Location: Either Reading or London

Who you are:

• 10+ years of experience leading engineering teams in the delivery of SaaS products or data-intensive applications. - 5+ years of development experience either building or supporting maintenance/sustenance for web applications or data products
• 3+ years of technical support experience in enterprise B2B applications that feature analytics and data products
• 5+ years of management experience (will manage a team of 80+)
• Hands-on experience with writing SQL queries and building JIRA dashboards
• Expert in JIRA and Zendesk workflow and support processes
• Confident using metrics and KPIs to drive efficiencies and productivity improvements
• Skilled at communicating to business and commercial teams
• Possess a high “do to say ratio” and value “achievement over activity”