Retail Officer

Role type: Full Time, Continuing Department: Advancement, Communications & Marketing Salary: UOM 3 - $69,554 - $76,795 p.a. plus 17% super Flagship university merchandise store, combine sales, visual merchandising and online fulfilment and grow retail skills in a supportive campus setting Join our flagship campus store team and help deliver outstanding retail experiences for students, staff, and visitors. Investing in you – 17% superannuation, benefits package including salary packaging, health and wellbeing programs, discounted services, and professional development opportunities. The University of Melbourne We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website. Your next career opportunity In this role, you will provide engaging customer service in our flagship merchandise shop and online channels. You will maximise sales, maintain high visual merchandising standards, and support smooth daily operations and casual staff. What you will deliver: Deliver friendly, proactive customer service in-store, by phone, and via email to drive strong sales. Operate POS systems accurately, handling payments, returns, exchanges, and end-of-shift reconciliations. Maintain attractive visual merchandising, stock presentation, and replenishment that supports brand standards and commercial performance. Coordinate stock receiving, pricing, stocktakes, and inventory records, including online order processing and dispatch. Support casual staff during shifts, escalating complex customer or operational issues to the Retail Coordinator when required. You may be a great fit if you: Bring experience in retail or customer service roles, including face-to-face sales and upselling. Demonstrate competency with POS systems, secure cash handling, and accurate end-of-day reconciliation. Use desktop applications confidently and enter data accurately into business or inventory systems. Apply an eye for detail to visual merchandising and maintaining attractive, commercial in-store displays. Manage time and priorities effectively, following procedures while exercising sound judgement within clear guidelines. Understand workplace health and safety obligations and basic loss-prevention principles in a retail environment. For further information please refer to the attached PD. What we offer you! We offer the opportunity to be part of a vibrant community and enjoy a comprehensive range of benefits to support your success and sense of fulfilment, including: Build future financial security with 17% superannuation Supportive flexible work arrangements underpinned by our commitment to inclusion and well-being Career development opportunities, including access to a range of tailored programs, such as Academic Women in Leadership, and learning platforms including LinkedIn Learning Progressive, considerate leave provisions to empower your work-life balance and well-being, including leading parental leave, gender affirmation leave and cultural leave Salary packaging and access to a range of discounted services including Bupa health insurance, and access to unique cultural and recreational benefits such as discounts for the Melbourne Theatre Company Health and well-being services including a leading Employee Assistance Program For more information check out our benefits page! Your new team – Advancement (University Communications & Marketing) University's Communications and Marketing function provides strategic, advisory and operational services to support the academic mission and the University strategy. It fosters a culture of best practice and collaboration across the University's communication and marketing teams and stakeholders and uses data-driven insights to inform decision-making across the University. We welcome applicants from all backgrounds, identities, and experiences. Discover more about Diversity and Inclusion at UniMelb. We're committed to a barrier-free recruitment process and ongoing workplace support, providing adjustments throughout. We warmly encourage applications from people with disabilities. Learn more about how we support an accessible recruitment process. Aboriginal and Torres Strait Islander Applicants We aspire to be the University of choice for Indigenous Australians. Visit our Indigenous staff page to learn more about our investment and support for Aboriginal and Torres Strait Islander staff. Indigenous applicants are encouraged to connect with our Indigenous Employment & Development team at korin-korin@unimelb.edu.au. Application essentials: Visit "apply with us" to learn more about the process, including tips and FAQs. You must have current valid work rights for Australia. Visa sponsorship is not available for this role. A Working with Children Check is required for all positions. If successful, we will guide you through the process and reimburse you. Please upload your resume and cover letter addressing the Key Selection Criteria, found on page 4 in the Position Description. Want to know more? For queries related to this specific position, contact Nathan Goncalves at nathan.goncalves@unimelb.edu.au For questions related to our recruitment process email Walid at hr-careers@unimelb.edu.au For recruitment adjustments contact Kim Groizard on +61 3 9035 3218 or at hr-careers@unimelb.edu.au (subject: 'Recruitment Adjustments'). Apply today, and join a community that's shaping the future. Applications close: Sunday 7 June, 11:55 PM; Melbourne time zone. Position Description: JR-013261 Retail Officer PD .docx JR-013261 Retail Officer PD .pdf Explore leadership opportunities to shape the future and growth of the University of Melbourne - Executive Opportunities Welcome to the University of Melbourne – where our vision for positive societal change creates impact. Join our community of world-class thinkers, where innovation thrives, and your ideas shape the future. Why choose us? You'll work among the best, pushing the boundaries of knowledge with passion. Whether you're driving groundbreaking research, inspiring the next generation through teaching, or providing essential professional services, we empower you to excel. At the University of Melbourne, your potential is our priority. Elevate your career, make a real difference, and be part of a diverse community that values your unique contribution. Your journey to professional and personal growth starts here. Discover more at - https://about.unimelb.edu.au/ At the heart of our mission is a commitment to enriching society through education and research. Through our strategy "Advancing Melbourne," we're not just shaping our own future; we're shaping the future of the state, the nation, and our global community. Together, we propel Australia forward, positioning it as an ambitious, forward-thinking leader on the world stage. Our staff play a key role in elevating Australia's reputation and influence globally. Your contributions are the driving force behind our ambition to be a leading force for positive change. Join us, and let's advance Melbourne – and the world – together. Discover more The University has committed to a strategic vision which aims to create a thriving, fair and diverse university community, working together respectfully to make a difference to each other and in the world. Join us on our journey to build a future where everyone in our community can feel a strong sense of belonging, and diverse perspectives fuel success. Discover more Want to know more about us, our processes, or future opportunities? We would love to connect with you! Get in touch with our friendly Talent Acquisition team at hr-careers@unimelb.edu.au