Service Operations Analyst

Join Euronext as a Service Operations Analyst You will be part of a team based in Porto covering all market operational hours (shift system in a 24/7 operation), and will work in a high-tech learning environment with colleagues across all Euronext locations. Your responsibilities will be provide 1st Level Technical Support across a broad range of disciplines that underpin the operation of Euronext Cash and Derivatives markets, and hosted markets on behalf of clients. The disciplines include Applications, Network, Systems (Linux and Windows), Database and Security. The job consists in prioritizing and progressing resolution of faults or queries on the full range of systems across all clients, suggesting methods to build and implement measurable improvements to the services, undertaking project work and the implementation of change by performing a QA after any work. Troubleshooting issues relating to the network, database, infrastructure, applications or security. Contributing to serious incident, change and problem management. This role is both internal and external facing, located within the Service Operations Group, which in turn is a part of the IT Operations and Engineering group. Key Accountabilities ▪ Prioritization and progression of resolution for faults or queries on the full range of systems; ▪ Troubleshooting issues relating to applications, infrastructure, database, network or security; ▪ Active participation in serious incident, problem and change management; ▪ Undertaking of project work to help implement best support practice and continued success of the Euronext businesses. Profile and Skills Essential: ▪ Degree, CET or equivalent in a computer related subject; ▪ Enthusiasm combined with a collaborative attitude; ▪ Excellent communication skills, both oral and written; ▪ English is a must, as it will be used on a daily basis to communicate with other teams and customers; ▪ Excellent interpersonal skills; ▪ An affinity with: O/S - Windows, Linux and/or Solaris; Database - MS SQL/Oracle; Monitoring Systems - Nagios; Network - Juniper/Cisco; Security - TCP/IP, TCPdump, Nessus, Snort; ▪ A hands-on mentality and a structured way of working; ▪ Ambition and potential to develop a successful IT career; ▪ Ability to multi-task and prioritize; ▪ Strong awareness and interest in technology; ▪ Superb problem solving skills; ▪ Experience in working effectively within a team and on your own. Desirable: ▪ Knowledge of financial markets; ▪ Knowledge of Equities and Derivatives financial instruments (e.g. Futures, Options/Warrants); ▪ Knowledge of ITIL framework and processes; ▪ Scripting language (Shell/Perl/PHP/Python). We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect. Additional Information This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects. Euronext is the leading pan-European market infrastructure, connecting European economies to global capital markets, to accelerate innovation and sustainable growth. It operates regulated exchanges in Belgium, France, Ireland, Italy, the Netherlands, Norway and Portugal. With close to 1,930 listed issuers and around €6.3 trillion in market capitalisation as of end December 2022, it has an unmatched blue-chip franchise and a strong diverse domestic and international client base. Euronext operates regulated and transparent equity and derivatives markets, one of Europe's leading electronic fixed income trading markets and is the largest centre for debt and funds listings in the world. Its total product offering includes Equities, FX, Exchange Traded Funds, Warrants & Certificates, Bonds, Derivatives, Commodities and Indices. The Group provides a multi-asset clearing house through Euronext Clearing, and custody and settlement services through Euronext Securities central securities depositories in Denmark, Italy, Norway and Portugal. Euronext also leverages its expertise in running markets by providing technology and managed services to third parties. In addition to its main regulated market, it also operates a number of junior markets, simplifying access to listing for SMEs. For the latest news, go to euronext.com or follow us on Twitter (twitter.com/euronext) and LinkedIn (linkedin.com/euronext).