Chat Support Executive

Roles & Responsibilities

• Handle customer queries and concerns through chat support in a professional manner
• Provide accurate information regarding banking products, services, and customer requests
• Resolve customer issues within the defined turnaround time
• Maintain high standards of customer satisfaction and service quality
• Ensure proper documentation of customer interactions and resolutions
• Follow company policies, compliance guidelines, and process protocols
• Escalate complex or unresolved issues to the concerned department/team
• Maintain chat quality, response accuracy, and productivity targets
• Manage multiple customer conversations efficiently
• Coordinate with internal teams for quick issue resolution