Patient Access Liaison - TEPEZZA - Cleveland, OH

Career Category Corporate Services Job Description Join Amgen's Mission of Serving Patients At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas – Oncology, Inflammation, General Medicine, and Rare Disease – we reach thousands of patients each year. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller, happier lives. Our award-winning culture is collaborative, innovative, and science-based. If you have a passion for solving complex challenges and driving meaningful impact for patients, you'll thrive as part of the Amgen team. HOW MIGHT YOU DEFY IMAGINATION? At Amgen, our shared mission—to serve patients—drives all that we do. As a global biotechnology leader, we collaborate across disciplines to deliver innovative therapies that reach millions of patients worldwide. It's time for a career you can be proud of. Live What you will do Let's do this. Let's change the world. The Patient Access Liaison (PAL) is a field-based patient access and reimbursement specialist responsible for supporting patients, caregivers, healthcare providers, and sites of care in navigating insurance coverage and reimbursement pathways for Amgen therapies. The PAL serves as a key resource in helping stakeholders understand payer requirements, prior authorization processes, reimbursement considerations, and available patient support resources. The role focuses on ensuring timely and sustained access to therapy by addressing reimbursement barriers and providing education to patients and providers on coverage and financial assistance programs. Working within a collaborative field environment, the PAL partners with internal teams including Market Access, Medical Affairs, Advocacy, Marketing, Case Management, and Site of Care teams to support the patient journey. The role operates with independence in managing assigned patient cases and contributes field insights that inform broader access strategies. Key Responsibilities Patient Access and Reimbursement Support Serve as a resource on patient access and reimbursement for infused and specialty therapies. Assist patients, caregivers, and healthcare providers in navigating insurance benefits, prior authorization requirements, and reimbursement processes. Support the identification and resolution of access challenges, including coverage questions, prior authorization barriers, and denied claims. Provide education regarding coding and billing considerations relevant to therapy access. Patient and Caregiver Engagement Develop relationships with patients and caregivers through phone, virtual, and in-person engagement. Secure written or electronic patient HIPAA authorization within assigned geography. Assess individual patient needs and provide education and resources that support access to therapy. Educate patients on coverage considerations and the steps required to obtain prior authorization. Provide information regarding co-pay assistance programs, national foundations, and free drug programs when appropriate. Provider and Site-of-Care Education Educate physician offices and sites of care on therapy coverage pathways and reimbursement processes. Provide information regarding common prior authorization requirements, coding considerations, and billing practices. Support healthcare providers and infusion centers in navigating reimbursement questions related to patient cases. Access Issue Resolution Investigate patient access challenges before and after infusion. Support physician offices and sites of care in reviewing denied claims and identifying potential next steps. Escalate complex or systemic reimbursement issues to appropriate internal stakeholders. Cross-Functional Collaboration Partner with internal stakeholders including Market Access, Medical Affairs, Advocacy, Case Managers, and Site of Care teams to support patient access initiatives. Coordinate with internal and external partners to ensure appropriate resources are available to support patient access. Share field insights regarding payer policies and reimbursement challenges. Compliance, Safety, and Operational Excellence Adhere to company policies, compliance guidance, and applicable to federal, state, and local regulations. Ensure activities align with HIPAA privacy requirements and internal compliance guidelines. Report adverse events and product complaints through established pharmacovigilance processes. Maintain accurate documentation of activities and interactions in Amgen's internal system. Win What we expect of you Basic Qualifications - Level 5 Doctorate degree OR Master's degree and 2 years of patient services and/or access and reimbursement experience OR Bachelor's degree and 4 years of patient services and/or access and reimbursement experience OR Associate's degree and 8 years of patient services and/or access and reimbursement experience OR High school diploma / GED and 10 years of patient services and/or access and reimbursement experience Basic Qualifications - Level 6 Doctorate degree and 2 years of patient services, and/or access and reimbursement, experience OR Master's degree and 4 years of patient services, and/or access and reimbursement, experience OR Bachelor's degree and 6 years of patient services, and/or access and reimbursement, experience Preferred Qualifications Experience supporting buy-and-bill or infused pharmaceutical therapies Rare disease or orphan drug experience Clinical background such as nursing or allied health Understanding of reimbursement processes including prior authorization, appeals, and denied claims management Knowledge of HIPAA guidelines and FDA regulatory requirements Familiarity with internal and OIG compliance guidelines Strong analytical and problem-solving skills Excellent written and verbal communication skills Ability to manage complex patient situations and resolve access barriers Experience working in cross-functional field teams Proficiency in Microsoft Office, CRM, AI and relevant systems Access and reimbursement knowledge Prior authorization processes Healthcare reimbursement systems Coding and billing awareness Patient support program knowledge Compliance and privacy requirements Learning agility Decision quality Stakeholder engagement Ability to respond rapidly to urgent access needs to prevent treatment delays or lapses Ability to operate effectively in matrix field environments Travel up to 50%, including occasional overnight and weekend commitments Thrive What you can expect of us As we work to develop treatments that take care of others, we also work to care for our teammates' professional and personal growth and well-being. The annual base salary range is from $158,394 -$185,578 for Level 5 , $164,276 - $ 222,256 for Level 6. Actual salary will vary based on several factors including, but not limited to, relevant skills, experience, and qualifications. In addition to the base salary, Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities including: Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts. A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan Stock-based long-term incentives Award-winning time-off plans and bi-annual company-wide shutdowns Flexible work models, including remote work arrangements, where possible Apply now for a career that defies imagination Objects in your future are closer than they appear. Join us. careers.amgen.com Application deadline Amgen's application deadline is August 3, 2026; we will continue accepting applications until we receive a sufficient number or select a candidate for the position. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. . Salary Range USD - USD Amgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering innovative human therapeutics. This approach begins by using tools like advanced human genetics to unravel the complexities of disease and understand the fundamentals of human biology. Amgen focuses on areas of high unmet medical need and leverages its biologics manufacturing expertise to strive for solutions that improve health outcomes and dramatically improve people's lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world's leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential. For more information, visit www.amgen.com and follow us on www.twitter.com/amgen