Senior Account Manager

About Kaseya

Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success. Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide. Founded in 2000, Kaseya has built a culture centered around innovation, accountability, and results. We are a high-growth, high-performance organization that values individuals who are driven, adaptable, and committed to delivering exceptional outcomes for our customers and teammates alike. At Kaseya, success comes from embracing challenges, moving with urgency, and continuously raising the bar. Position Summary

Kaseya is seeking a high-impact Senior Account Manager to drive expansion within an existing customer portfolio. This role is focused on unlocking growth opportunities, deepening client partnerships and delivering measurable revenue outcomes through strategic account management. The ideal candidate brings a strong commercial mindset, takes ownership of results and remains highly coachable and adaptable in a fast-paced environment. Key Responsibilities

• Account Expansion & Growth Strategy: Own and execute expansion strategies across your portfolio by identifying upsell and cross-sell opportunities. Leverage Kaseya’s full suite of solutions to maximize customer value and drive incremental revenue growth. - Develop and strengthen relationships with key stakeholders and decision-makers. Act as a trusted advisor by aligning Kaseya’s solutions to customer business objectives and ensuring long-term partnership success. - Build and execute tailored account plans, including regular business reviews and proactive engagement strategies. Anticipate customer needs, mitigate risks, and uncover new opportunities to expand footprint. - Monitor product adoption and usage metrics to ensure customers are realizing value. Proactively address gaps, remove blockers, and drive initiatives that increase engagement and retention. - Take full ownership of revenue targets, consistently delivering against and exceeding quota. Contribute to both immediate pipeline generation and long-term account growth strategies. - Partner closely with Customer Success, Sales, and Product teams to deliver a seamless customer experience and ensure successful onboarding, expansion, and retention. - Maintain rigorous pipeline management through Salesforce. Ensure accurate forecasting, clear visibility into account activity, and disciplined execution of sales processes.