Sr. Technical Account Manager

Dragos is on a relentless mission to defend industrial organizations that provide us with the necessities of modern civilization; running water, functioning electricity, and safe industrial working environments. As the market leader in ICS/OT Cybersecurity, we are dedicated to arming our customers with best-in-class technology, threat intelligence, and services to protect their systems as effectively and efficiently as possible. We’re a remote-first culture with operations in North America, Europe, the Middle East, and APAC. We’re looking for mission-oriented teammates who embody our core values of authenticity, transparency, and trust. Are you ready to make a difference? Come join a mission that can save the world! About the Role:

As a Senior Technical Account Manager, you'll build strong relationships with our customers, becoming their go-to advisor. You'll help drive product adoption, solve technical challenges, and ensure successful deployments. You'll also provide custom content, offer product recommendations, and gather feedback to improve our offerings. Responsibilities:

• Serve as a Dragos Platform power user to the customer helping them achieve success with the technology for their overall ICS security efforts. - Build strong customer relationships, especially with key customer stakeholders. - Address customers’ technical requests; proactively resolve issues and make sure they manage to avoid problems. - Provide advice, guidance, and technical know-how to ensure successful ongoing usage and adoption. - Manage customer expectations while holding them accountable. - Be the internal champion; make it your business to know who to lean on for assistance within Dragos; know when to sound the alarm. - Conduct health checks and promote self-advocacy. - Engage with internal teams: sales, field operations, technical support, engineering, product management, and more. - Track key account metrics; communicate progress to internal and external stakeholders. - Identify service opportunities, training needs, and key areas of improvement for the business unit. - Up to 25% travel