Logistics Administrator

Job Description Summary Who We Are & What We Do We are a global life sciences solutions provider, delivering agile clinical trial and diagnostic services that help our customers navigate the complexities of life‑changing innovation. With over 40 years of experience in custom kitting and clinical trial support, our Clinical Services team combines deep technical and regulatory expertise with a strong track record of delivering high‑quality products and tailored solutions that our customers trust. Based in Chorley, our Equipment & Ancillaries team provides a truly global service, sourcing and supplying medical and laboratory equipment to meet the unique needs of each study. From single-site trials to complex, multi-country programmes, we ensure our customers have the right equipment, in the right place, at the right time, enabling them to focus on delivering successful clinical outcomes, wherever their trials take place. How will you make an impact & Requirement Role Mission As a Logistics Administrator, you will play a vital role in ensuring the seamless movement of shipments across the globe. You will be responsible for tracking and tracing parcels in transit, proactively identifying and resolving issues that could impact delivery to our customers. Using strong organisational skills, attention to detail, and clear communication, you will investigate and manage challenges such as carrier delays, customs clearance issues, and other logistical disruptions. By applying critical thinking and a solution-focused, persuasive approach, you will help ensure shipments reach their destinations efficiently and reliably. You will thrive in a high-performance, collaborative environment where teamwork is essential. Our operations are closely interconnected, making strong communication and a supportive team mindset key to success. We value both character and capability, and take pride in our people's energy, professionalism, and commitment to delivering an exceptional customer experience. Key Responsibilities Proactively track, monitor, and expedite global shipments, working closely with carriers, freight forwarders, and customs authorities to resolve delays and ensure on-time delivery Communicate effectively with internal and external stakeholders, providing timely updates on shipment status, escalating issues, and gathering required information to minimise disruptions Accurately maintain shipment records within internal systems, ensuring all tracking details are up to date and Proof of Delivery documentation is recorded for audit and reference purposes Prepare and deliver accurate, timely reports to support customer requirements and wider business performance monitoring Verify shipment invoices against agreed rates or quotations, identifying and resolving any discrepancies to ensure cost accuracy Maintain compliant electronic and manual filing systems for all dispatch documentation, ensuring adherence to HMRC audit and regulatory requirements Manage shared team mailboxes, ensuring all queries are handled promptly, categorised appropriately, and filed in line with internal processes Provide flexible administrative support to the Distribution & Warehousing team, including completing ad hoc tasks as required What We're Looking For To succeed in this role, you will bring a strong combination of experience, organisation, and customer focus, along with the ability to thrive in a fast-paced, global environment. Essential skills and experience: Proven experience in a customer-focused role, ideally within a fast-paced or operational environment Excellent communication skills, both written and verbal, with the confidence to influence and challenge stakeholders to drive timely resolutions Strong organisational skills, with the ability to manage, prioritise, and accurately process a high volume of work Good working knowledge of Microsoft Office applications, including Word, Excel, and Outlook A proactive, solution-oriented mindset, with the ability to work independently, take ownership and drive outcomes High attention to detail, with a commitment to accuracy and quality Ideally educated to a minimum of A‑level standard or equivalent experience Desirable (but not essential) Experience working in an international logistics or supply chain environment Understanding of shipping processes, including working with couriers and freight forwarders Relevant logistics or export-related qualifications Experience in a customer-facing role with a strong service delivery mindset Fluency in an additional language is a plus What We Offer At Resonant, we're more than a leading life sciences company,we're a global team united by a shared purpose: the uncompromising pursuit of quality to help our customers move science forward. When you join us, you become part of a growing global community of more than 850 dedicated professionals. In return for your skills, knowledge, and experience, we are committed to helping you thrive, offering access to high-quality learning, development, and career progression opportunities so you can reach your full potential. This role is based on-site, with a requirement to work from the office for a minimum of 2 days per week to support close collaboration and operational effectiveness. Our competitive reward package includes, following qualifying periods: Healthcare coverage Company bonus scheme Pension scheme Flexible working options Associate engagement activities and wellbeing initiatives Generous annual leave, plus an extra day off to celebrate your birthday Join Us Whether you bring a background in life sciences or proven operational expertise, this is your opportunity to be part of a collaborative, high-performing team making a real difference. If you're ready to take the next step in your career and help clients move their life science programmes forward with clarity and purpose—we'd love to hear from you. Apply now and join Resonant. At Resonant, we're more than a leading life sciences company. We're a global team dedicated to the uncompromising pursuit of quality to help our customers deliver on their mission: moving science forward. With touch points and products across clinical trial and diagnostic services - sourcing, supply chain and storage - we collaborate to solve our customers' most complex challenges. Want to join more than 850 dedicated Resonant team members (and growing) worldwide? Whether you bring the life sciences background or proven operations know-how, consider advancing your career with Resonant in one of our available roles. Join us in our mission: to help clients move their life science programs forward with clarity and purpose.