Senior Business Systems Analyst

Who are we? Equinix is the world's digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You'll work across teams, influence key decisions, and help shape the path forward. You'll find belonging, purpose, and a team that welcomes you—because when you feel valued, you're empowered to do your best work. Job Summary Partners with Business Groups to ensure delivery of applications aligned to the business and IT strategy, as well as the support of those applications. Works with Business Groups to define their global IT requirements and to analyze appropriate solutions. Manages projects from inception to completion with matrix, global teams. Responsibilities Business Requirements Analysis Partners with business stakeholders to analyze, define and document business requirements, within and across functional areas Drives best practices during requirements gathering and modeling Has a strong focus on gathering core requirements, beyond stated requirements and correctly places these within a broader context Understands business environment and helps to connect/align relevant business stakeholders Process Modeling and Design Partners with business stakeholders to analyze, define and document business processes within and across functional areas Drives best practices during requirements gathering and modeling Understands business environment and helps to connect/align relevant business stakeholders Stakeholder Management Manages stakeholder expectations and communications within and beyond functional track Knows business environment well enough to identify and proactively include the correct stakeholders Interacts regularly with senior management level stakeholders, and demonstrates value from realized projects Solution Design Responsible to design and document cross-functional and global solutions, drawing on functional expertise of functional and technical team members or vendors, as appropriate Advises on solutions prepared by peers or supporting team, and champions good design practices Documentation Documents and reviews broader team documentation Supports team in identifying and defining relevant documentation templates pertaining to solution delivery Is a champion for knowledge transfer to enable/empower other team members Functional Design Develops functional designs for applications, integrations and conversions Ability to work on multiple functional areas and integrations with third party products Keeps up to date with industry trends and vendor capabilities to produce robust functional designs Reviews functional designs and obtains sign-offs with the cross functional business and IT teams Provides inputs into business processes based on design capabilities Champions sustainable, forward-looking functional designs Architecture Testing & Test Design Coordinates integration testing, validates test cases with stakeholders for user acceptance testing and training, and obtains sign-offs Coordinates defects clarification, triage and coordinate resolution with engineering teams Project Management Manages multiple application releases and projects Manages stakeholder expectations Designs release scope and schedule in line with business goal, prioritization and IT capacity System Configurations Configures applications in line with business goals Designs forward looking configurations by recognizing future needs aligned with the business roadmap Develops configuration standards Day to Day Support (Production Support) Supports and trains junior resources and oversees quality in triage and troubleshooting practices Leads troubleshooting efforts on critical issues with cross functional teams through resolution Identifies improvements to address repeat issues Training and Change Management Works with functional leadership teams to set expectations and conduct planning and execution of SME training activities Defines, communicates, and implements support and engagement plans Analyzes adoption rates and issues and assesses business case realization and proposes solutions to improve Vendor Management Manages/leads individual consulting resources as assigned Participates in vendor advisory boards and user groups Vendor & Application Technology Evaluation Executes medium-scale vendor evaluations, pricing negotiations and software acquisitions Prepares management communications and gets stakeholder input for recommendations Qualifications 7+ years experience in analytics Bachelor's in Information Systems, Business or related field Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. We use artificial intelligence in our hiring process. Learn more here. This posting is a new position within our organization. Equal Employment Opportunity: Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. (US Applicants) Please click here to see the "Know Your Rights: Workplace Discrimination is Illegal" poster and supplement. Please click here to see our EEO Policy Statement. Please click here to see our Pay Transparency Policy Statement. Equinix participates in E-Verify. U.S. Citizenship and Immigration Services (USCIS) is the government agency that oversees lawful immigration to the United States. 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