Manage a portfolio in accordance with investors’ changing goals and objectives
Provide excellent customer service at all times to our investors
Resolve complex problems as they arise and permanently resolve the underlying issues to prevent them from happening again, all while appropriately managing the expectations of investors
Systematically assess, organize, schedule and execute tasks by leveraging proprietary technology and our centralized teams of excellence
Proactively create tasks for Roofstock team members and follow up to ensure satisfactory completion
Build strong virtual relationships with all other Roofstock departments
Enthusiastically embrace innovation by testing software, processes and organizational changes, while providing actionable feedback in the spirit of continuous improvement
Ability to discuss and cross-sell Roofstock real estate products
You may oversee Onsite Managers, who live on the premise of any property with sixteen or more apartments and perform various tasks at the property
Assist investors with the purchase/sale of income properties
Serve as a company representative in eviction-related court hearings when required. This includes in-person appearances for contested cases, appeals, or by court or legal request to support case resolution and clarify property management actions
Qualifications
Must have an active South Carolina Real Estate License
Bachelor’s degree in business or related field, or equivalent experience
3+ years experience in residential or commercial property management, or real estate operations, required
Prior experience working directly with property ownership, a plus
Cost and revenue management experience, highly preferred
Tech savvy and experienced in working in a multitude of property management softwares
Extreme attention to detail
Excellent written and verbal communication skills
Self-driven and intrinsically motivated with the ability to prioritize and consistently meet deadlines
Thrives in a fast-paced and startup environment
Travel required
Must be able to travel within the assigned area a minimum of 10% of the time
Travel may be required for training + offsites
Valid drivers license and a reliable source of transportation
Location
This position is classified as REMOTE based in Columbia, Greenville, or Myrtle Beach, SC. ## Compensation
$70,000 annual base salary. Additionally, this position is eligible for a bonus based upon achievement of performance objectives. Compensation may be adjusted based on experience, skills, and interview performance. ## Pay Transparency
Our compensation reflects several US geographic markets. The base pay for this position represents the expected salary for this position. Ultimately, in determining your pay it will be based on several factors including location, job-related knowledge, skills, experience and other job related factors. Roofstock is a total compensation company; the base salary is only part of our total compensation package. ## Competitive & Unique Benefits Package
Generous PTO Policy
12 Paid Holidays
Volunteer Time Off
Paid Parental Leave
401k Program
Wellness and home office/cell phone subsidies
Robust health, dental, vision insurance, and more
Any offer of employment is conditioned upon the successful completion of a background investigation. Authorization to work in the U.S. is a precondition of employment and we are unable to sponsor H1-B Visas at this time. ## Commitment to Equal Employment Opportunity
The company provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to race, color, religion, sex, gender, gender expression, gender identity, national origin, ancestry, citizenship, age, physical or mental disability, marital status, sexual orientation, military or veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, training and social, and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.