Graduate Customer Operations Associate (f/m/d)

At Moss, we give finance professionals the power to automate their day-to-day and make forward-thinking decisions.

Our team and culture make us unique — we’re driven by impact and growth, where every one of us strives to learn and excel. Recognised by Sifted’s Rising 100 and LinkedIn's Top Startups**, we’re here to help propel your career and together, make Moss a lasting success.**

We are hiring Graduate Customer Operations Associates (f/m/d) to join our German Operations team in Berlin. This is an entry-level opportunity designed for recent graduates and junior professionals who are eager to start their career in FinTech. You will gain hands-on experience across customer operations, onboarding, compliance, and process optimization, building a strong operational foundation in a fast-paced, high-growth environment. From day one, you’ll play a key role in ensuring a seamless, secure, and high-quality experience for our customers. What You’ll Be Doing

From day one, you’ll be hands-on and learning through real experience here’s what you’ll be doing:

• Support and Guide Customers: Act as a key operational contact for our German customers. You’ll learn how to handle inquiries professionally across phone, chat, and email—providing clear solutions while building trust and confidence. - Think Investigatively: Not every case is straightforward. You’ll be trained to approach complex situations with curiosity and structure—identifying root causes, assessing potential risks, and escalating where needed. - Work closely with Compliance, Product, Risk, and other Operations colleagues to resolve cases efficiently and improve internal workflows. - Get hands-on with our internal tools and systems. You’ll learn how strong processes, clean data, and operational excellence directly improve customer experience—and you’ll actively contribute ideas to make things better.