Trade Support Specialist - Client Services
Hong Kong
Posted May 25, 2026
Job Description & Responsibilities:
A Trade and Clients Support Specialist acts as a liaison to Interactive Brokers’ professional clients in the Asia-Pacific region, including broker-dealers, hedge funds, investment managers, and proprietary trading groups. We aim to build and maintain long-term client relationships through superior, high-touch service as we continue to expand our global product offering. - Respond to clients’ inquiries via ticket, telephone, email, and live chat
- Investigate account management and trade-related issues involving execution, order routing, trade busts, position liquidation, etc. - Meet with institutional clients to identify their needs and introduce appropriate services and workflow solutions
- Understand wide-scale service issues at a detailed, technical level and make recommendations for process improvement
Required Qualifications and Skills:
Core competencies:
- Must have strong product knowledge – Equities, Options, Futures, FX, etc. - Analytical self-starter who takes ownership of projects and sees them through to completion
- Excellent command of written and spoken English and Chinese (Mandarin language skills highly preferred)
- Candidates with prior experience in the areas of middle/back office operations, compliance, electronic trading, and fund administration will be given priority
Requirements:
- Minimum 2 years’ experience
- HKSI Paper 1 (Type 1, 2, and 3), FINRA Series 7 license or ability to obtain
- Working knowledge of Microsoft Word, Excel, Bloomberg, UNIX and/or general programming experience is a plus