Customer Success Advisor

In the Customer Success Management organization, you play a crucial role in transforming customers' vision into realized value. You believe in consistent, connected customer experiences and aim to forge trusted partnerships that drive adoption, retention, and measurable business outcomes. Your efforts directly contribute to improved revenue and sustainable company growth. **Responsibilities:**

• Use data triggered signals to proactively engage customers and align product capabilities with customer outcomes. - Establish adoption strategies to enhance customer value and product usage. - Identify and engage at-risk accounts by utilizing discovery skills to realign them toward success. - Collaborate cross-functionally with various departments such as Sales, Renewals, Channel Partners, Support, and Services to support customer outcomes. - Deliver a high-quality experience that deepens customer satisfaction and loyalty. - Identify opportunities to expand customer relationships through value discovery and strategic conversations. **Minimum Qualifications:**
• Bachelor's degree in Architecture, Engineering, Construction Management, Industrial Design, Manufacturing, Business, or a related field. - 5-7 years of experience in Customer Success, Account Management, or a related customer-facing role. - Familiarity with Autodesk customer industries such as AEC, D&M, M&E. - At least 2 years of experience working with and applying solutions in the Architecture, Engineering & Construction (AEC) or Design & Manufacturing (D&M) industry sectors. - Proven track record of working independently while driving measurable impact. - Experience in navigating cross-functional collaboration with internal and external stakeholders. - Proficiency in Salesforce or similar CRM systems. - Experience with SaaS, cloud-based software, or subscription business models. In addition to the job specifics, Autodesk takes pride in its culture that guides the way employees work, connect with customers and partners, and show up in the world. When you join Autodesk, you can contribute to meaningful work that helps build a better world designed and made for all. The compensation package at Autodesk is competitive and offers various components such as base salaries, annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package. If you are looking to shape the world and your future while building meaningful relationships with customers and growing your career, consider a sales career at Autodesk. Join Autodesk in cultivating a culture of belonging where everyone can thrive. In the Customer Success Management organization, you play a crucial role in transforming customers' vision into realized value. You believe in consistent, connected customer experiences and aim to forge trusted partnerships that drive adoption, retention, and measurable business outcomes. Your efforts directly contribute to improved revenue and sustainable company growth. **Responsibilities:**