As a Cross Technology Managed Services Engineer (L3) at NTT DATA, your primary role will be to provide exceptional service to clients by proactively identifying and resolving technical incidents. You will ensure client infrastructure is configured, tested, and operational, leveraging your deep technical expertise to solve complex problems and enhance service quality. **Responsibilities:**
Pre-emptive service incident resolution, product reviews, and operational improvements. - Managing high-complexity tickets, performing advanced tasks, and providing diverse solutions while ensuring zero missed service level agreement (SLA) conditions. - Mentoring junior team members and working across various technology domains such as Cloud, Security, Networking, and Applications. - Conducting necessary checks, applying monitoring tools, and responding to alerts to identify issues before they become problems. - Logging incidents with the required level of detail, analyzing, assigning, and escalating support calls. - Proactively identifying opportunities for optimization and automation, ensuring continuous feedback to clients and affected parties. - Creating knowledge articles for frequent tasks/issues and training junior team members in executing those tasks. - Providing inputs to automation teams to reduce manual efforts. - Engaging with third-party vendors when necessary and keeping systems and portals updated as prescribed. - Coaching L2 teams on advanced troubleshooting techniques and supporting the implementation and delivery of projects, disaster recovery functions, and more. To thrive in this role, you need to have:
Extensive Managed Services experience handling complex cross-technology infrastructure. - Strong understanding of ITIL processes. - Proven experience working with vendors and/or third parties. - Ability to communicate and work across different cultures and social groups. - Effective planning skills, even in changing circumstances. - Positive outlook and ability to work well under pressure. - Active listening skills and adaptability to changing client needs. - Client-focused approach to create positive client experiences throughout their journey. - Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). **About NTT DATA:**
NTT DATA is a $30+ billion trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. Committed to helping clients innovate, optimize, and transform for long-term success, NTT DATA invests over $3.6 billion each year in R&D. With diverse experts in more than 50 countries and a robust partner ecosystem, their services include business and technology consulting, data and artificial intelligence, industry solutions, application development, infrastructure management, and connectivity. NTT DATA is also a leading provider of digital and AI infrastructure worldwide. They do not discriminate based on age, race, color, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join their growing global team and accelerate your career by applying today. As a Cross Technology Managed Services Engineer (L3) at NTT DATA, your primary role will be to provide exceptional service to clients by proactively identifying and resolving technical incidents. You will ensure client infrastructure is configured, tested, and operational, leveraging your deep technical expertise to solve complex problems and enhance service quality. **Responsibilities:**
Pre-emptive service incident resolution, product reviews, and operational improvements. - Managing high-complexity tickets, performing advanced tasks, and providing diverse solutions while ensuring zero missed service level agreement (SLA) conditions. - Mentoring junior team members and working across various technology domains such as Cloud, Security, Networking, and Applications. - Conducting necessary checks, applying monitoring tools, and responding to alerts to identify issues before they become problems. - Logging incidents with the required level of detail, analyzing, assigning, and escalating support calls. - Proactively identifying opportunities for optimization and automation, ensuring continuous feedback to clients and affected parties. - Creating knowledge articles for frequent tasks/issues and training junior team members in executing those tasks. - Providing inputs to automation teams to reduce manual efforts. - Engaging with third-party vendors when necessary and keeping systems and portals updated as prescribed. - Coaching L2 teams on advanced troubleshooting techniques and supporting the implementation and delivery of projects, disaster recovery functions, and more.
