Technical Implementation Analyst

Join ABC Fitness and become part of a culture that's as ambitious as it is authentic. Let's transform the future of fitness—together! Our Values Best Life We believe great work begins with great people. That's why our culture is built on respect, trust, and belonging. We create an inclusive environment where every team member can bring their authentic self to work—because diverse perspectives drive innovation and meaningful impact. Growth Mindset We are doers, thinkers, and dreamers. At ABC Fitness, your growth is our investment. Through continuous learning, mentorship, and professional development opportunities, we empower you to reach new heights—personally and professionally. One Team From day one, you'll be part of a team that collaborates, celebrates, and cares. We move fast, support one another, and have fun along the way. Because when you thrive, we all thrive. INTRODUCTION: As a Technical Implementation Analyst, you will support the onboarding of new customers, focusing on data migration and system configuration. You will act as a key technical contact during implementations, working closely with clients and internal teams to ensure smooth and accurate transitions onto our platform. This role is well suited to someone who enjoys working with data, solving problems, and delivering a high-quality customer experience. WHAT YOU'LL DO: Act as a primary technical contact for clients during implementation and migration projects Support end-to-end migration of membership and payment data from legacy systems to Stripe and internal platforms Prepare, transform, and migrate customer data, including profiling, cleansing, and mapping Validate and reconcile financial and subscription data to ensure accuracy and completeness Collaborate with clients to define migration requirements, timelines, and deliverables Configure and update customer accounts using internal tools and scripts Conduct testing and validation to ensure successful data migration and system setup Identify and resolve data issues, escalating where needed Partner with Sales, Onboarding, and Customer Success teams to support smooth client transitions Contribute to improving migration processes and best practices Support broader data migrations (e.g. members, prospects, memberships) Perform bulk data updates such as pricing or membership changes Assist with data exports and transformations for operational needs Support technical onboarding activities such as integrations or configurations WHAT YOU'LL NEED: 2–4 years of experience in a client-facing or delivery role (e.g. SaaS implementation, onboarding, customer success, or data migration) Experience working with data using spreadsheets (Excel or Google Sheets) and structured formats (CSV) Familiarity with data preparation, validation, or system configuration processes Strong problem-solving skills and ability to work through data-related challenges Clear and professional communication skills when working with clients and internal stakeholders Good organisational skills with the ability to manage multiple tasks and priorities High attention to detail when working with customer data Proactive mindset with the ability to take ownership of tasks Experience with payment platforms such as Stripe Exposure to data migration or system implementations Basic knowledge of SQL or scripting Experience in SaaS, fintech, or high-growth environments WHAT'S IN IT FOR YOU: Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO! Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws! Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement Monthly reimbursement for your preferred health scheme EAP – we get you help when you need it. Period. Premium Calm App – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16 And more! – so many benefits we couldn't even fit them all here! At ABC Fitness, we don't just build technology—we build communities and transform lives. Your work matters here, your growth is supported, and your voice is heard. We welcome diverse talent and encourage you to apply, even if you don't meet every requirement. ABC'S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION:  ABC is an equal opportunity employer committed to diversity, equity, and inclusion. We strive to create a workplace where every employee, client, and partner feels valued, inspired, and empowered to reach their full potential. For us, inclusion isn't just the right thing to do—it's a business imperative. Learn more at abcfitness.com. About ABC Fitness ABC Fitness is the #1 software provider for fitness businesses of any size, all around the world. Supporting 30K clubs, 650K coaches, 40M members, and processing more than $12B in payments every year, ABC Fitness provides scalable, data-driven solutions to simplify club management and engage members and clients. From personal trainers, boutique studios, and gyms, to international franchise health clubs, ABC Fitness will move your business forward through technology and industry insights. Innovation is at the center of everything we do, across ABC Glofox, ABC Ignite, ABC Trainerize, and ABC Evo. Let's make your fitness vision a seamless reality, together. Learn more at abcfitness.com #LI-REMOTE Our employees are encouraged to be pro-active in expressing their ideas and contributing to the company's future. We have achieved this through constant pursuit of new developments and innovations in an exciting team environment. Likewise, ABC contributes to our employees' futures. In addition to our outstanding employee benefits, employees also receive training on an on-going basis allowing them to develop their strengths and move up in the company.