Account Manager - Barcelona

About Us

Tebi is creating the first Connected Restaurant Management System that makes hospitality flow. In one seamless platform, Tebi embeds sales, reservations, kitchen prep, payments, and all the data that powers it, creating smooth service and intuitive insights. Founded by Arnout Schuijff, co-founder of Adyen, and backed by €50 million in funding from Index Ventures & CapitalG, Tebi is built in service of hospitality first. Thousands of restaurants, cafés, bars, and coffee shops across the Netherlands, UK, Spain and more countries soon, love running on Tebi. About the Role

We’re looking for an Account Manager to ensure our merchants have a smooth journey from sales handover through go-live - and beyond. You’ll be responsible for managing the full onboarding and implementation process, ensuring merchants are set up for long-term success. This role blends project management, customer communication, and process improvement. You’ll work cross-functionally to execute efficient, scalable onboarding processes and deliver a world-class experience for every merchant. If you’re excited to help restaurants adopt transformative technology and want to shape how the industry operates, this role is for you.. What You’ll Do:

• Onboarding / Implementation:

• Manage the end-to-end onboarding process: Own the customer journey from sales handover through setup, training, and go-live, ensuring implementation remains on track, addressing any concerns and ensuring merchants are set up for long-term success. - Serve as the main point of contact for new merchants to ensure smooth implementation by guiding merchants through clear communication, addressing any concerns and prioritising customer satisfaction. - Conduct training sessions for merchants on the effective use of the relevant Tebi products. - Identify bottlenecks, streamline workflows and develop scalable onboarding processes that improve efficiency, reduce time-to-value, and optimise merchant experience. -