SMB Account Manager

Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks. Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector. Visit gomotive.com to learn more. ### What You'll Do

• Develop strong executive relationships and a deep understanding of each client’s business in order to identify opportunities for growth and expansion within your SMB customer base. - Survey prospects to understand pain points within their business so you can align those needs with the Motive solution. - Demo Motive software and solutions to fleet managers or your larger, more strategic SMB customers. - Collaborate with your account team—customer success managers, support, product specialists, sales engineers, data analytics, and more—to support and grow your customers. - Support contract renewals by proactively engaging clients on upcoming renewals, ensuring a smooth process that minimizes churn. - Resolve problems, including identifying issues, thinking critically to determine the optimal course of action, and implementing best available solutions. - Effectively plan to meet and exceed your ongoing business goals and revenue quotas. - Develop a deep understanding of our technology platform and operations, using that understanding and market input to bring back iterations to our business. - Constantly study and deepen understanding of market trends to enable consultative insight. ###