Manage the full client lifecycle — from campaign launch through optimization — for a portfolio of enterprise accounts
Build deep, trust-based relationships by proactively surfacing insights, best practices, and strategic recommendations
Serve as the primary point of contact, ensuring clients are consistently deriving measurable value from the platform
Drive Revenue Outcomes
Own renewal and expansion targets across your book of business
Identify and pursue upsell and cross-sell opportunities through a deep understanding of each client's goals
Forecast account health accurately and act early on risk signals
Deliver Campaign Excellence
Guide clients through campaign strategy, execution, and performance optimization on the Vibe platform
Contextualize platform results within a broader multi-channel strategy, including incrementality measurement and ROAS framing
Translate performance data into clear, actionable recommendations that clients can act on immediately
Be the Voice of the Customer
Bring customer feedback and unmet needs directly into product and roadmap conversations
Partner with Sales, Product, and Analytics to resolve challenges and improve the platform experience
Represent the customer perspective in internal decisions without losing sight of business priorities
What You Need
5+ years managing mid-market or enterprise accounts on a digital advertising platform — streaming TV, paid social, search, or similar
Proven track record of hitting retention and expansion targets across a named account portfolio
Hands-on experience with incrementality measurement and the ability to contextualize ROAS within a full-funnel marketing strategy
Comfort working across CRM and analytics tools to monitor account health, build reports, and drive scalable engagement
Ability to operate independently across a cross-functional environment — you don't wait to be told what the problem is
Nice to Haves
Experience with Looker, Planhat, or similar customer success/analytics tooling
Background in connected TV (CTV) or streaming TV advertising specifically
Experience building or improving CS processes at a high-growth SaaS or platform company
What We Offer
For candidates in New York, NY, the pay range for this role is $140,000–$170,000 OTE, inclusive of base salary and variable pay.
At Vibe, we want you to build something, own something, and grow fast. Here's how we back that up:
Variable pay — based on objectives you hit. No arbitrary targets. - Hybrid flexibility — We're in NYC's Flatiron District and our team is in 3x a week! - Full health coverage — Comprehensive medical, dental, and vision insurance. - 401(k) with matching — We invest in your future, not just your output. - Unlimited PTO — Take the time you need. We measure results, not hours. - Parental leave — Paid leave for all parents. - Annual offsite — The whole team, once a year, somewhere worth the trip. ## Our Interview Process
We respect your time. Here's exactly what to expect — no surprises, no ghosting. 1. Recruiter screen — 30 min. We'll share context; you'll share yours. 2. Manager interview — Meet the person you'd work with directly. 3. Take-home assignment + live debrief — A real problem, not a trick. We'll work through it together. 4. Calibration interview — A senior leader joins to ensure we're holding a consistent, high bar. 5. Offer — Fast. We don't let good decisions sit. ## Referral Instructions
Being referred? Ask your contact to submit your application directly on your behalf.
