Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago. Job Summary
The Facility Manager will manage all day-to-day facilities activities for their client’s portfolio within their assigned region. The Facility Manager must be able to work in a fast-paced environment, prioritize multiple tasks, consistently make effective decisions under stressful conditions. The Facility Manager must establish strong client relationships and develop effective and consistent communication with the client. The Facility Manager will have overall responsibility and ownership for all facility service requests submitted by the client and will utilize best efforts in resolving the client’s facility issues rapidly. The Facility Manager will use independent discretion and decision making to help provide the client with direction on emergency response, service delivery and Capital planning and repair vs. replace opportunities. Additionally, this position is responsible for creating and developing relationships with internal clients and customers.
What You'll Do
· Manage and have ownership of the complete work order life cycle from creation to resolution including provide facilities helpdesk services
· Hire and train vendors, review vendor bids and proposal and monitor and assess vendor performance Schedule, coordinate and manage outside contractors for the service completion within agreed upon SLA’s
· Work cross-functionally with other teams to manage vendors in region(s); make strategic decisions about capacity planning and fulfillment of services Manage building-specific maintenance requirements, disaster recovery services as appropriate and within health, safety and environmental procedures including
· Develop key client relationships; collaborate with key stakeholders in markets to devise solutions to client issues
· Provide regular client status updates, if applicable
· Ensure confidentiality of internal and external data
· Perform ad-hoc projects and other duties as assigned Respond to client inquiries, requests and concerns for timely issue resolution and maintain on-going client communication on resolution status to ensure client satisfaction. You Should Have
· Computer Skills: Proficient in Microsoft Word, Excel, PowerPoint, Outlook required
· Bachelor’s degree or equivalent facilities management experience
· 3 + years of facilities management experience
· Experience with managing multiple vendors for day-to-day work order management and small to large capital projects
· Client relationship management skills
· Communication and organizational skills
· Experience in facilities management, maintenance management, or building engineering,
