Sales and Service Manager

Munters is a global leader in climate control solutions for mission-critical processes. Through innovative technologies, we create optimal climate conditions for demanding industrial and agricultural applications where controlling humidity, temperature, and air quality is essential. By offering cutting-edge climate control systems, we support customers across a wide range of industries, including battery, pharmaceutical, data centre cooling, and food production. With our innovative and efficient solutions, we help secure operational reliability, maintain product quality, and reduce energy and water consumption. You will be joining our AirTech business in Vietnam at an exciting stage of growth, with a strong focus on Northern Vietnam (Hanoi). This role offers the opportunity to lead and shape the business locally, working closely with a committed team across sales, service, and support functions. In this role, you will also serve as the legal representative of Munters Vietnam, overseeing the operations of the local legal entity and ensuring compliance with regulatory requirements. You will partner with regional colleagues and global experts to deliver solutions that make a real impact on our customers' operations. Your Opportunity: Lead Munters Vietnam's overall business performance, with full responsibility for P&L, governance, and compliance as the legal representative Develop and execute strategic plans to grow the AirTech business, strengthen customer relationships, and expand Munters' presence in Northern Vietnam (Hanoi) and beyond Drive revenue growth and margin optimisation across both new unit and service sales, ensuring sustainable and efficient business operations Build strong, long-term customer partnerships and deliver high levels of Total Customer Satisfaction (TCS), reinforcing Munters as a trusted partner Represent Munters Vietnam internally and externally, working closely with regional and cross-functional teams to ensure alignment and effective execution Lead, develop, and coach the sales, service, and support teams to build capabilities, enhance performance, and ensure a strong succession pipeline Monitor business performance, provide insights to senior leadership, and drive accountability through effective reporting and analysis Drive continuous improvement and innovation in sales, service, and customer engagement, including the adoption of tools, technologies, and training initiatives Your Experience: Degree in Engineering, Business, or related field (MBA is an advantage) 10–15 years of experience in sales and service within industrial/HVAC/climate solutions Proven leadership experience with full P&L responsibility Strong track record in driving business growth, revenue, and margins Good understanding of the Vietnam market, especially Northern Vietnam (Hanoi) Experience in both equipment sales and service business Strong leadership and team development capabilities Excellent communication and stakeholder management skills Strong analytical and problem-solving abilities High integrity with strong focus on compliance and governance Fluent in English and Vietnamese Our Workplace A flexible work environment with business travel as required, primarily based in Northern Vietnam (Hanoi) A collaborative and performance-driven culture guided by Sustainable Value Creation, Passion for Results, Always Finding a Better Way, and Team Spirit Our Promise At Munters, we want you to grow with us and make an impact. We believe our future is shaped by how we live and how industries operate, and we strive to do so sustainably and responsibly. People are at the heart of everything we do. As an employer, we are committed to providing a workplace free from discrimination and harassment, where inclusion and equity are embedded in our actions. We believe our differences make us stronger and actively foster a culture where everyone feels valued, respected, and supported to grow. For you as a candidate, this means fair treatment and equal opportunity, regardless of background or any characteristics protected under applicable laws. Munters is a place where you can contribute to purposeful technology and thrive alongside your colleagues. Join Munters and become part of a dynamic team shaping the future of climate solutions. Embrace the opportunity for personal and professional growth in an inclusive, forward-thinking environment. At Munters, your journey is our journey — let's innovate for a brighter future together. A diverse and inclusive organization spurs innovation, lifts performance and creates greater business value. That's why DEI is the foundation of our long-term strategy. We are commited to building a workplace for everyone and work to counter systemic bias, prevent harassment and discrimination and ensure employee health, well-being, work-life balance, community involvement and more. Research & Development Design Engineering & Science Production Purchasing & Sourcing Quality Supply Chain & Logistics Product Management Marketing Sales Service & Support Sustainability Communications Finance Human Resource IT Legal Project & Program Management Business Excellence