Manager of IT and Enterprise Systems

RESPONSIBILITIES

• Own the enterprise software portfolio: Maintain an audited inventory of software and licenses, manage renewals and vendor relationships, partner with Finance on the software budget, and eliminate waste. - Lead tool consolidation and governance: Rationalize overlapping tools, set clear standards for which platforms own which workflows, and drive adoption. Monday.com is our work OS of record — consolidating onto it and integrating with Linear, Salesforce, and Slack is a near-term priority. Handoffs should be automatic, not manual. - Project-manage software implementations: Own end-to-end delivery of new rollouts — cross-functional coordination, planning, vendor management, and adoption. Several high-priority implementations with hard deadlines land in your first six months. - Lead an operational efficiency audit: Interview every team lead to map repetitive workflows (trigger, steps, owner, time, frequency), score impact vs. complexity, and deliver a ranked agent opportunity register to the CTDO. Primary deliverable in your first 90 days. - Ensure IT operations reliability: Oversee day-to-day IT — devices, access, onboarding/offboarding, security — in partnership with our MSP. - Monitor adoption and compliance: Track tool usage, flag under-utilized investments, drive corrective action, and surface optimization opportunities to the CTDO. - Be the technology partner for the business: Go-to for department leads on tool evaluations, implementations, and IT issues; represent Technology in cross-functional planning. REQUIREMENTS