Senior Account Manager - Online Reputation Management

• Serve as the lead client contact on high-touch ORM accounts, ensuring strong relationships and effective execution. - Develop comprehensive digital reputation strategies grounded in search behavior, brand narrative, and stakeholder sentiment. - Guide and oversee content optimization and SEO initiatives targeting Google, AI search engines, and review platforms. - Monitor search engine results pages (SERPs) and implement proactive and reactive tactics to improve visibility and sentiment. - Collaborate with internal teams including SEO specialists, writers, designers, and analysts to execute multi-channel ORM campaigns. - Deliver clear, actionable reporting and insights that demonstrate impact and inform future strategies. - Coordinate ORM strategy with earned media and executive visibility teams. - Stay up to date with platform changes, algorithm updates, and AI developments affecting digital reputation. - Present findings, recommendations, and strategy roadmaps to senior clients and executive stakeholders. QUALIFICATIONS

• 7–9 years of experience in digital communications, SEO, or online reputation management. - Proven success managing client-facing ORM or SEO programs in an agency or consultancy environment. - Deep understanding of search algorithms and AI-driven search trends (e.g., ChatGPT, Perplexity, AI Overviews). - Exceptional writing, editing, and messaging skills—especially for executive content, thought leadership, and branded search results. - Proficiency with tools such as SEMrush, Ahrefs, Meltwater, Google Analytics, Sprinklr, and review monitoring platforms. - Strong analytical abilities and experience translating data into actionable insights. - Excellent client management and presentation skills; calm and strategic under pressure. - Experience handling sensitive or crisis-related situations with discretion and professionalism. NICE TO HAVE

• Experience working with high-profile individuals and executives, particularly in healthcare, tech, or legal contexts. - Familiarity with generative AI tools and large language model optimization for brand management. - Background in journalism, strategic communications, or digital marketing. THE PERKS

We offer a competitive benefits package—including comprehensive medical/dental/vision coverage, vacation/sick leave/holiday PTO, 401(k), Flex Fridays, flexible remote work options, and Summer Fridays.