WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com. The Project Coordinator plays a pivotal role in ensuring the seamless execution of client programmes and projects, supporting strong client relationships, and contributing to overall client satisfaction. Reporting directly to the Project Director, this position acts as a central hub, coordinating communication between internal delivery teams, tracking project progress, and supporting the day-to-day operational needs of client accounts under the guidance of the Project Leadership team. ## What will your day look like? Client Engagement & Communication Support:
Serve as a primary point of contact for routine enquiries and requests from the Account Team, escalating more complex issues to the Program Director when required. - Facilitate regular client updates and reporting, ensuring the timely and accurate flow of information, often in preparation for Program Director review. - Support the creation of client-facing materials, presentations, and proposals, working closely with the Program Director on key messaging and strategic direction. - Contribute to building and maintaining strong client relationships, representing the team under the leadership of the Program Director.
Program & Project Coordination:
Track the progress of multiple internal and external projects and programmes, ensuring adherence to timelines, deliverables, and scope, while providing regular updates to the Program Management Team. - Work closely with internal teams (e.g. Creative, Tech & Data, and Operations) to gather updates and ensure tasks are progressing as planned, flagging any challenges to the Program Director. - Monitor programme schedules and proactively identify potential roadblocks or dependencies, communicating these promptly to the Program Director and relevant stakeholders. - Assist in documenting project requirements, specifications, and client expectations, ensuring alignment with the Program Director’s strategic vision. - Help manage project documentation, ensuring all files and communications are well organised and easily accessible for both the wider team and the Program Director. - Support administrative tasks within the Ford Lines of Business (LOBs), including the setup of new programmes and projects, following processes established by the Program Management Team. Operational & Administrative Support:
Prepare regular internal reports on programme status as required. - Identify opportunities to streamline processes and improve operational efficiency within the Client Engagement & Delivery function, often proposing solutions to the Program Director. - Perform general administrative duties to support the Client Engagement & Delivery team and the Program Director. - Participate in assigned meetings and take responsibility for notetaking, distributing post-meeting notes, and tracking action items through to completion, while escalating any identified roadblocks to Program Leadership. ## A leader in personalized customer experiences
VML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation and CRM. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric. Together, we are 1000 + technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities.
