Posted May 22, 2026
Required Qualifications:
Minimum of 1 year of experience in a customer-facing role, demonstrating strong problem-solving skills, in the music or music education industry. - Familiarity with MakeMusic Cloud (formerly SmartMusic) and/or Finale is highly beneficial, or a demonstrated ability to quickly learn and navigate new software applications. - Ability to troubleshoot and resolve technical purchase issues and basic account/activation problems via telephone and email. - Demonstrated effectiveness in clear and concise verbal and written technical communication. - Superior customer service and problem-solving skills, with a focus on quick and accurate resolution. - Ability to maintain a calm and professional demeanor during escalated situations or high-pressure periods. - Effectively prioritize and manage multiple tasks while maintaining strong organizational skills. - Technical proficiency with both PC and Mac platforms.
Proven experience in a fast-paced customer service environment, managing a high volume of inquiries via phone, email, or chat. - Prior experience in an educational technology (EdTech) or SaaS company. - Familiarity with CRM software (e.g., HubSpot) and customer support platforms (e.g., TalkDesk) is a strong plus. - Experience in Education, especially within music education or school administration. - A genuine passion for music and/or music education. - Demonstrated ability to quickly learn and adapt to new software platforms and internal systems. Don’t meet every single requirement? Don’t worry. We still want to hear from you and encourage you to apply. The work characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ## Benefits
Compensation:
Peaksware is committed to fair and equitable compensation practices. The hourly range for this role in Colorado is $14.49 - $24.14/hour. Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, and certifications. Please contact careers@peaksware.com if you require a reasonable accommodation to review our website or to apply online.
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