Staff Technical Account Manager (Global Partner Integrations)

Welcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Warner Bros. has been entertaining audiences for more than 90 years through the world's most-loved characters and franchises. Warner Bros. employs people all over the world in a wide variety of disciplines. We're always on the lookout for energetic, creative people to join our team. Your New Role... The Global Partner Integration Team, within the Direct-to-Consumer (DTC) Global Platform Team, owns and manages Go-to-Market partner integrations for WBD. These integrations focus on back-office systems, such as authentication, authorisation, shared identity, billing, and entitlement services, along with apps placed on affiliate-owned equipment such as set-top boxes (STBs). These integrations enable our partners to sell or bundle our services to their customers and allow those customers access throughout our experiences. This team works with external Affiliates and Partners through the lifetime of their integration, along with internal engineering, distribution, product and other stakeholder teams to not only efficiently launch these integrations but ensure that they remain effective through the lifetime of the partner relationship. We are looking for a Staff Technical Acccount Manager (TAM) to join this team. Your Role Accountabilities... The ideal candidate has a track record of having built multiple high-performance, stable, scalable systems that have been successfully shipped to customers in production. Your work and your approach to work are exemplary. You drive best practices and set standards for your team. You are a key influencer in your team's strategy and contribute significantly to team planning. You show good judgement making trade-offs between immediate and long-term business needs. You are a collaborative partner that makes other team members around you more productive, by sharing your knowledge, and helping to tie-break key technical decisions. Your influence spreads outside of your company and you have a proven track record of building and strengthening relationships with external partners and third parties. You have experience successfully representing your company to its affiliates and/or partners and have built and grown strategic alliances that strengthened both. You understand the level of information to share and how to communicate with both internal and external teams simultaneously. Working with the affiliate from initial technical engagement through to launch is the primary responsibility of the Technical Account Manager (TAM). TAMs are the technical point of contact for the partners we are integrating with, and you are the voice of the partners to our internal teams. You must be technically astute and able to assess the partner's capability to perform an integration accurately. You woll work closely with partner teams to thoroughly explain functionality and field all questions quickly and effectively. You can evaluate partners' designs and plans to identify and resolve all issues prior to implementation. You are responsible for identifying and defining requirements that are unique to partner integrations or devices, as well as driving technical negotiation and alignment with partners. You are responsible for driving partners to adapt to our standard integration architecture. You will work with both internal and external partner engineering teams as necessary, and you are the SME for each integration that you own. You represent the voice of partners. You are expected to take a data-driven approach to provide key partner insights about the integrations and use these insights to improve our integration experience. During the integration, you partner with our Ops team to verify testing with the partner and assist in finding a resolution to any identified issues. You ensure that partners stay within the defined strategy of the Partner Integration Program. If a partner is identified for bespoke work, you have the ability to work with TAM leadership, Product Management, Engineering, Program Management, and other identified teams to work through solutions for implementing the bespoke work. You must have exceptional written and verbal communication skills with a background in technical production or program management, engineering, architecture, or some other technical role. Qualifications and Experience... 9–13 years of experience in Product Management, Program Management, Engineering, or Solutions Architecture, with a Bachelor's degree in a related field. You have played a lead role in the delivery of a major product or feature launch, either as a product manager, program manager, engineer or solutions architect. You have mastered the skill to balance your technical depth, product knowledge, business understanding, organizational and communication skills to ensure that the right decisions are made when and wherever you are involved. You have a long track record proving this. You understand back-office systems, such as authentication, authorization, identity management, billing, and entitlements, and have demonstrated your ability to deliver projects in these areas. You are an effective communicator at all levels to all disciplines, from engineers to marketing/distribution to executive leaders, and also effectively communicate both internally and externally with the affiliates and partners in those same disciplines. You manage multiple stakeholders and projects, in various states of implementation, effectively. Lead planning, execution, and delivery of projects across multiple teams (product and technology) around the world Communicate clearly, analyze technical designs, organize project timelines, secure commitments, manage risks, identify the critical path, spot edge cases, triage bugs, review metrics and data, and monitor launch operations for large software projects. You have used data to assess the success of what you have launched. You have demonstrated the ability to make decisions for more than one project or program area showing that your judgement is fungible, and you must be able to handle more than one project simultaneously and successfully. This good judgement also includes demonstrated ability to ask for help when needed. You have repeatedly demonstrated the ability to understand organizational and corporate goals and ensured that your projects delivered what was required to hit these goals. Must have the legal right to work in the country hired. #Li-hybrid Hybrid Working - This role is advertised as a Hybrid work model, that combines remote and in-office work, following our current company policy and to be agreed with your Line Manager. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement where this is essential to business needs and upon reasonable notice to you. How We Get Things Done… This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request. Warner Bros. Discovery, a premier global media and entertainment company, offers audiences the world's most differentiated and complete portfolio of content, brands and franchises across television, film, streaming and gaming. The new company combines WarnerMedia's premium entertainment, sports and news assets with Discovery's leading non-fiction and international entertainment and sports businesses.