Digital Experience Specialist II

Thorough knowledge of principles, theories and concepts in area of discipline. Competent in all job functions and has a general understanding of the industry’s practices, techniques and standards. - Develops solutions for a variety of situations and works on projects requiring evaluation and analysis. May refer to policies, practices and precedents for guidance; determines best course of action to achieve results. - Work is performed independently and requires the exercise of judgment and discretion. May receive some limited guidance for new assignments. Work may be reviewed for overall adequacy. - Collaborates with management and team members within the department/function and other areas of the organization. May represent department internally or externally. - Actions may impact on the success of the overall department and/or the organization. Failure to accomplish work or erroneous decisions may result in delays to projects, loss of revenue or allocation of additional resources to remedy. Qualifications

Typical experience: 3+ years in related role or experience. - Actual experience may vary depending on role complexity, geography, and internal development opportunities or a comparable mix of training, education, and experience. - Demonstrated ability to design and manage digital engagement or customer experience initiatives within a SaaS or technology-enabled environment. - Proficiency in interpreting user behavior data and translating insights into actionable recommendations that improve digital experiences. - Experience working with digital engagement or customer experience platforms and applying configuration capabilities within established parameters. - Strong analytical, problem-solving, and critical-thinking skills with the ability to exercise sound judgment within defined policies and procedures. - Effective project coordination skills, including planning, prioritization, and management of multiple concurrent initiatives. - Strong written and verbal communication skills, with the ability to collaborate effectively across cross-functional teams. - Ability to adapt to evolving business priorities and apply structured approaches to continuous improvement. Preferred Qualifications

Education: University degree preferred. - Experience supporting digital onboarding, product adoption, or lifecycle engagement strategies in a subscription-based or SaaS business model. As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter. Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com. Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com