Project Manager

ABOUT REPAY REPAY ("Realtime Electronic Payments" / NASDAQ TICKER: RPAY) is an established and fast-growing publicly traded financial technology and payment processing company headquartered in Atlanta, Georgia, with offices across the country. REPAY enables its customers to accept payments anytime, anywhere, and through any channel while providing a secure, seamless, and enjoyable payment experience for the end consumers. REPAY offers a comprehensive suite of electronic payment and funding solutions, including debit and credit card processing, ACH processing, Instant Funding, and electronic bill payment systems with full IVR, text, and mobile capabilities. The scalability of its products allows merchants of all sizes to add an instant arsenal of intelligent payment technology solutions to their businesses without significant development costs or infrastructure investments. ABOUT THE ROLE REPAY is seeking an experienced Project Manager to drive the planning, execution, and delivery of technology initiatives across our platforms and business lines. This role sits at the intersection of product, engineering, and business, and is critical to ensuring complex, cross-functional programs are delivered on time, within scope, and with clear communication to all stakeholders. The ideal candidate brings deep domain expertise in payments, fintech, or banking, and thrives in environments where multiple teams, competing priorities, and evolving requirements demand exceptional organizational skills and the ability to drive alignment across diverse stakeholders. RESPONSIBILITIES Program & Project Delivery Own end-to-end project planning, execution, and delivery for technology initiatives including platform migrations, integrations, and product launches Develop and maintain detailed project plans with milestones, dependencies, owners, and timelines Drive projects through the full lifecycle: initiation, planning, execution, monitoring, and closure Manage multiple concurrent projects with competing priorities and shared resources Identify, assess, and mitigate project risks and dependencies proactively Cross-Functional Coordination Coordinate across 6+ teams including Product, Engineering, Sales, Sales Enablement, Boarding, Customer Service, and external partners Define and enforce structured handoff protocols between teams with clear ownership at every stage Facilitate regular status meetings and stakeholder reviews Serve as the central point of coordination for programs, ensuring no work falls between teams Manage dependencies between workstreams and escalate blockers before they impact timelines Communication &Stakeholder Management Provide clear, concise status reporting to leadership including RAG dashboards, risk summaries, and milestone tracking Translate technical complexity into executive-level summaries for senior leadership and business stakeholders Facilitate decision-making by presenting options, trade-offs, and recommendations Manage client-facing communication timelines in coordination with client-facing service and support teams Build and maintain strong working relationships across all levels of the organization Process & Governance Establish and maintain project governance frameworks including intake processes, prioritization criteria, and escalation paths Build and manage centralized project dashboards, providing real-time visibility into project status Define and document repeatable playbooks and checklists for recurring project types (e.g., merchant migrations, platform integrations) Conduct retrospectives and capture lessons learned to continuously improve delivery processes Maintain RACI matrices and ensure accountability is clear for every workstream Payments Domain Apply domain knowledge of payment processing (card, ACH, convenience fees, settlement) to anticipate project risks and requirements Understand the regulatory and compliance landscape (PCI-DSS, NACHA, card brand rules) and ensure project plans account for compliance requirements Coordinate with boarding, underwriting, and risk teams on project related activities Support payment platform migration initiatives including processor transitions, gateway integrations, and backend re-platforming REQUIRED QUALIFICATIONS Experience 10–12 years of professional experience with progressive career growth 5+ years of direct project management experience leading technology or product delivery initiatives 3+ years of experience in the payments, fintech, or banking industry Demonstrated experience managing cross-functional programs with 5+ teams and multiple concurrent workstreams Experience with merchant onboarding, payment processing migrations, or platform integration projects Core Skills Communication: Exceptional written and verbal communication skills. Ability to tailor messaging from engineering teams to C-suite executives. Comfortable facilitating meetings, driving decisions, and presenting to leadership. Organization: Highly organized with the ability to manage complex, multi-team programs without letting details fall through the cracks. Skilled at building and maintaining project plans, trackers, and dashboards. Coordination: Natural coordinator who can align diverse teams around shared goals and timelines. Skilled at navigating competing priorities, resolving conflicts, and keeping programs on track. Technical Tools Proficient with Jira (project hierarchy, boards, dashboards, automation) and Confluence Comfortable with agile methodologies (Scrum, Kanban) and hybrid delivery approaches Familiarity with technical payment related concepts Proficiency with Microsoft 365 (Teams, PowerPoint, Excel) and project management tools PREFERRED QUALIFICATIONS PMP, PgMP, CSM, or SAFe certification Experience at a payments processor, payment gateway provider, or fintech company Familiarity with payment industry standards: PCI-DSS compliance, NACHA rules, card brand (Visa/MC/Amex/Discover) requirements Background in or exposure to product management, business analysis, or technical program management Experience working in a highly integrated and dependent environment Familiarity with AI-powered productivity tools (GitHub Copilot, Claude, ChatGPT) for documentation and analysis WHY JOIN REPAY.… BECAUSE CULTURE IS EVERYTHING GROWTH & PEOPLE-CENTERED LEADERSHIP As the industry-leading financial technology provider in the Consumer Finance and Business to Business spaces, we continue to set the standard for application development and delivery. In 2019, REPAY became a public company listed on the Nasdaq Stock Market (RPAY). For the past three consecutive years, we have placed on the ACG® Atlanta Georgia Fast 40, a list recognizing the top 40 fastest-growing middle-market companies in Georgia. REPAY's leadership empowers each team member to make a difference and stretch to their fullest potential. Our dedication to frequent, transparent communication is shown with companywide meetings where our leaders share company vision and encourage employees to ask questions. FUN WORK ENVIRONMENT & GREAT TEAMS We offer it all: business to casual dress, great snacks & beverages, and open-air collaborative team settings. REPAY has been certified as a Great Place to Work® company for 2017, 2018, 2019, 2020, 2021, and 2022. The REPAY team is fun, smart, collaborative, and truly enjoys working together. Making a difference in our local communities – we support several philanthropic initiatives every year to give back to our local communities. We are self-driven, motivated professionals who do not require micro-management to ensure we produce high quality and timely work. INNOVATION & EDUCATION We create highly sophisticated payment processing applications and are always pushing the boundaries of what is possible. We are constantly revolutionizing the industry by building on new ideas from clients and employees. We provide the resources necessary to ensure new innovations can develop quickly and with quality. We encourage continuing education, including professional conferences and events. PUTTING OUR PEOPLE FIRST We believe our people are the best, and we care immensely about their success. We offer a comprehensive benefits package which includes 100% coverage of employee healthcare premiums and several free benefits, including life insurance, disability insurance, and work-life balance resources. All benefits go into effect day one. Our employees' futures are important to us, which is why we have a 401(k)-employer match and and an Employee Stock Purchase Plan. REPAY employees are eligible to participate in our Annual Bonus Program. This bonus award reflects excellent performance of individual contributions and goals achieved during the past year. REPAY's core values are Excellence, Passion, Innovation, Respect, and Integrity. REPAY is an Equal Opportunity Employer and we promote a company culture where diversity, equity and inclusion are central. We are committed to build our teams and grow a company in which employees can succeed, regardless of race, color, national origin, sex, sexual orientation, gender identity or expression, transgender status, pregnancy, religion, age (40 and over), disability, service in the uniformed services, protected veteran status, genetic information, or any other classification protected by federal, state or local law. Celebrating our diverse backgrounds, views and beliefs allows us to embrace what makes us unique and continue to innovate and push the boundaries of what is possible. We are interested in every qualified candidate who is eligible to work in the United States. This position is not eligible for hire in California. Additionally, we are not able to sponsor visas. REPAY ("Realtime Electronic Payments" / NASDAQ TICKER: RPAY) is an established and fast-growing publicly traded financial technology and payment processing company headquartered in Atlanta, Georgia, with offices across the country. REPAY enables its customers to accept payments anytime, anywhere, and through any channel while providing a secure, seamless, and enjoyable payment experience for the end consumers. REPAY offers a comprehensive suite of electronic payment and funding solutions, including debit and credit card processing, ACH processing, Instant Funding, and electronic bill payment systems with full IVR, text, and mobile capabilities. The scalability of its products allows merchants of all sizes to add an instant arsenal of intelligent payment technology solutions to their businesses without significant development costs or infrastructure investments.