Support Team Lead

What you’ll be doing

• Leading by example: You’ll show what being customer-obsessed really means. At Wolt, every interaction is more than solving a problem — it’s a chance to make someone’s day. - Diving into data: You’ll analyze trends, find improvement opportunities, and translate insights into concrete actions. Get ready to flex those spreadsheet muscles! - Hiring, mentoring, and managing: You’ll bring in amazing people with the right attitude, help them grow through feedback and encouragement, and keep your team motivated and on track with our service goals. - Collaborating across teams: You’ll work closely with other teams and our local markets to make sure everything runs smoothly. - Making things smarter: From using AI tools to simplify reporting and identify automation opportunities, to helping your team adopt new technologies — you’ll help us keep improving the way we work. ## Our humble expectations

• Proven leadership experience in customer support or customer experience

• Strong analytical skills — you enjoy working with data and turning insights into action

• Fluent in Serbian and English (C1)

• A true people person who loves motivating and empowering others

• Tech-savvy and eager to learn (and teach!) new tools and systems

• A can-do attitude and positive energy — you enjoy a fast-paced, ever-changing environment and aren’t afraid to roll up your sleeves

• Comfortable making decisions and managing performance to keep SLAs and CSAT on target

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today and don`t forget to attach your CV!