Associate, Technical Application Support
Posted Apr 23, 2026
Key Responsibilities:
- Be a technical product specialist for Channels Data Delivery solutions
- Deploy and support Xpressfeed Loader application on clients' enterprise-level environments
- Assist in solution sizing, deployments, configurations, and troubleshooting
- Gain in-depth knowledge of products from a content and delivery standpoint
- Bring new ideas for innovation and automation excellence into the technical support process
- Research and stay updated on rapidly evolving product offerings
- Assess technical dynamics within client environments and recommend improvements
- Involved in product strategy, roadmaps, user-acceptance testing, client-side solution deployments, implementations, upgrades, and migrations
Qualifications Required:
- Degree in Computer Science, Information Systems, or equivalent experience
- Excellent communication skills (verbal, written, and presentation)
- Demonstrated technical troubleshooting and problem-solving skills
- Experience with software deployments & configuration
- Knowledge of Windows and Linux operating systems
- SQL query skills
- Experience with cloud environments (AWS, MS Azure, and/or Google Cloud)
- Solid knowledge of AWS (EC2, RDS/Aurora) environments
- Highly desired knowledge in finance-related experience or degree, capital markets, SQL Server, Oracle, PostgreSQL, MySQL, Windows services, Linux daemon processes, Windows system administration/security, Linux administration/security, database administration, FTP Protocols, Proxies, Network & Security Protocols, open-source databases, product strategy, product development lifecycles, data integration concepts & techniques, data modeling, big data, alternative/unstructured data