Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together
Responsibilities and core competencies:
Project /Practice Management
• With limited direction manages the day-to-day operational and tactical aspects of small to medium scale projects. • Implements engagement review and quality assurance procedures in accordance with our methodology to ensure profitable and successful execution of consulting engagements as measured by regional goals and customer satisfaction. • Minimizes our exposure and risk across all projects assigned. • Manages scope and mitigates risk across all projects. Project Accounting
• Determines appropriate revenue recognition, ensures accurate invoicing, and monitors receivables for all projects under his/her direction. • Integrates financial data for all projects. • Compares financial data for practice to that of other practices and seeks ways to maximize revenue. • Analyzes profitability, revenue, margins, bill rates and utilization on all projects assigned. • Addresses escalated billing issues when they arise.
Financial Management
• Creates budgets manages to and achieves revenue goals set for projects. • Accurately forecasts revenue, profitability, margins, bill rates and utilization across all assigned projects. • Sets expectations upward regarding revenue and profitability projections. Business Development
• Identifies partnership opportunities and capitalizes on "add-on" sales opportunities across projects. • Achieves "add on" revenue goals. • Works in conjunction with our sales team to follow up on sales leads within practice. • Grows long-term relationships with clients and capitalizes on equity and partnership opportunities. Communication
• Serves as key participant in team and client meetings. • Raises our visibility through involvement in local industry organizations. • Confronts issues openly and quickly. • Effectively communicates relevant project/practice information to superiors and peers in other practices. • Tactfully communicates sensitive information. • Handles difficult personnel situations directly, using appropriate discretion, HR advice, and respect for the individual. Technical Understanding
• Assists in the evaluation and redesign of practice offerings. • Maintains knowledge and understanding of all relevant networking technology areas. • Possesses a thorough understanding of our service offerings, technical preferences, and technical direction. Leadership
• Provides leadership and direction to all project stakeholders. • Pursues excellence in all aspects of business. • Possesses the expert knowledge to identify opportunities for change and the ability to convey the need for change. • Builds expert knowledge in our industry and conveys knowledge to others. Teamwork
• Evokes creative and innovative thinking from team members while helping them to bring their ideas and career plans to fruition. • Helps to determine new, creative ways to employ teams on projects and distribute responsibilities. • Works across practice to share lessons learned and best practices. Client Management
• Manages day-to-day client interaction and expectations for multiple or large-scale projects. • Anticipates clients’ needs and proposes alternative business solutions. • Continually seeks and capitalizes upon opportunities to increase customer satisfaction and deepen client relationships. • Possesses a knowledge base of each client's business, organization and objectives. Background and skills
Bachelor of Science Degree, the field of IT/Engineering or Economics are preferred
A minimum of 2 years experience in working on projects in the field of specific activity
Professional project certification preferred
Networking training or experience preferred
ITIL Foundation preferred
Experience with Ticketing Systems
Proficiency in English
Excellent communication skills both written and verbal. - Analytical skills, able to synthesize information
Negotiation Skills
Excellent customer interaction skills
Decision-making capacity and taking responsibility
Ability to determine problems and deliver known solutions with a high level of customer satisfaction. - Able to work in a challenging environment
Ability to handle critical customer issues/problems. New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”). View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/
We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at privacy@neweratech.com .
