You will lead, hire, train, and mentor a team of Collections and Cash Application Specialists. You will establish clear performance goals and provide regular feedback and coaching to your team. Your responsibilities will also include developing and implementing strategies to improve collections efficiency and reduce DSO. Additionally, you will oversee daily cash application processes to ensure accuracy and timeliness. Collaborating with Sales, Customer Success, and Finance teams to resolve payment issues will be part of your role. Monitoring key metrics, preparing regular reports for senior leadership, and driving process improvements and automation initiatives across collections and cash application functions will be crucial tasks. You will ensure compliance with internal controls and company policies, handle escalations and complex customer issues with professionalism and urgency, support audits, and participate in strategic planning and budgeting for the department. - Lead, hire, train, and mentor a team of Collections and Cash Application Specialists
Establish clear performance goals and provide regular feedback and coaching
Develop and implement strategies to improve collections efficiency and reduce DSO
Oversee daily cash application processes to ensure accuracy and timeliness
Collaborate with Sales, Customer Success, and Finance teams to resolve payment issues
Monitor key metrics and prepare regular reports for senior leadership
Drive process improvements and automation initiatives across collections and cash application functions
Ensure compliance with internal controls and company policies
Handle escalations and complex customer issues with professionalism and urgency
Support audits and provide documentation as required
Participate in strategic planning and budgeting for the department
You should have proven leadership experience in managing finance teams, strong analytical and problem-solving skills, excellent communication and interpersonal abilities, proficiency in Microsoft Excel and financial systems (Workday Financials preferred), ability to work effectively across time zones and cultures, experience with process improvement and change management, and high attention to detail and organizational skills. - Proven leadership experience in managing finance teams
Strong analytical and problem-solving skills
Excellent communication and interpersonal abilities
Proficiency in Microsoft Excel and financial systems (Workday Financials preferred)
Ability to work effectively across time zones and cultures
Experience with process improvement and change management
High attention to detail and organizational skills
You are required to have a Bachelor's degree in Finance, Accounting, or a related field, with 7 years of experience in collections and cash application, and at least 5 years in a leadership role. Travel is minimal, and you will be working in a typical office environment. You will lead, hire, train, and mentor a team of Collections and Cash Application Specialists. You will establish clear performance goals and provide regular feedback and coaching to your team. Your responsibilities will also include developing and implementing strategies to improve collections efficiency and reduce DSO. Additionally, you will oversee daily cash application processes to ensure accuracy and timeliness. Collaborating with Sales, Customer Success, and Finance teams to resolve payment issues will be part of your role. Monitoring key metrics, preparing regular reports for senior leadership, and driving process improvements and automation initiatives across collections and cash application functions will be crucial tasks. You will ensure compliance with internal controls and company policies, handle escalations and complex customer issues with professionalism and urgency, support audits, and participate in strategic planning and budgeting for the department. - Lead, hire, train, and mentor a team of Collections and Cash Application Specialists
Establish clear performance goals and provide regular feedback and coaching
Develop and implement strategies to improve collections efficiency and reduce DSO
Oversee daily cash application processes to ensure accuracy and timeliness
Collaborate with Sales, Customer Success, and Finance teams to resolve payment issues
Monitor key metrics and prepare regular reports for senior leadership
Drive process improvements and automation initiatives across collections and cash application functions
Ensure compliance with internal controls and company policies
Handle escalations and complex customer issues with professionalism and urgency
Support audits and provide documentation as required
Participate in strategic planning and budgeting for the department
You should have proven leadership experience in managing finance teams, strong analytical and problem-solving skills, excellent communication and interpersonal abilities, proficienc