Solutions Engineers at Okendo work closely with customers and internal teams to understand, scope, and build customized software solutions for Okendo’s e-commerce merchants. You will become a highly knowledgeable product and integration expert and you will work directly as an engineer to build and deliver technical solutions. How you'll create impact:
Pre-sale process: Support the sales and expansion teams by providing technical product expertise (API, Onboarding, security, customer data)
Post-sale: Support the success team as the technical SME by answering questions and designing solutions regarding custom functionality, custom reporting, data migration, enterprise plan development, and escalated support tickets. Partners / 3rd-party integrations: Collaborate with tech and agency partners to understand, evaluate, scope, and develop custom functionality for 3rd-party tech integrations. Product Expertise:
Develop and maintain an in-depth understanding of Okendo’s products, code base, and integrations through internal training and independent research. Project Management:
Partner with prospects and customers to understand their requests and to gather technical requirements in order to recommend solutions that address their needs. - Build relationships with key customer stakeholders by serving as a technical liaison from pre-sales to post-sales
Collaborate with the Product and Engineering teams, as required, communicating customer and prospect feedback, product bugs and gaps, building custom solutions for strategic accounts, and testing and providing feedback on Okendo APIs and new product releases. What we need from you:
Professional Experience: At least 3 years of experience as a software developer
Knowledge of the Shopify environment, Shopify Liquid, and Shopify’s API
Interpersonal skills: You must be comfortable interfacing with both customers and internal staff from around the globe. Initiative: You will be required to take initiative, manage projects independently in a waterfall environment, and to deliver projects within a reasonable timeline. Creative and critical thinking skills to unlock the full potential of how Okendo’s product and integration stack can be used to solve complex issues
Workplace Benefits:
-Work remotely in Canada
-12 weeks of Paid Family Leave at 100%
-Exposure to the biggest and best eCommerce brands globally
-Stipend for office set-up
-Opportunities for training + development
-Data-backed and competitive compensation strategy
-4 weeks of annual leave
-11 paid public holidays
-Sick & carer’s leave
-Compassionate & bereavement leave
What We Value:
One Team
We are one team committed to the same mission. We trust, respect, and value each other. We recognize the unique skills, experiences, and perspectives each of us has to offer. We continually look for ways to support and enable our teammates.
Champion the customer
Our customers are the heart of our business and the pursuit of their success is our north star, At every step, we prioritize their interests in our thinking and actions.
Strive for Excellence
We commit to excellence as our standard. We set and achieve ambitious goals. We maintain a bias for action, tackle the hard problems, and continually work to improve.
Extreme Ownership
We own the outcomes. We take the necessary action to get things done. We don’t blame others or find excuses. We proactively look for solutions and solve problems.
Integrity Always
We are always honest, trustworthy, and professional. We treat others fairly and with respect. We are transparent and forthright. We take our commitments seriously and deliver what we promise.
Always Day One
It’s always Day 1 at Okendo. If we’re not growing, we’re dying. We prioritize agility over bureaucracy. Velocity over perfection. Outcomes over process. We move fast, learn, iterate, and adapt.
