Sr. Sales Training Specialist

• Facilitate onboarding and ongoing training programs that support both new hires and tenured employees in building foundational knowledge and advancing skills over time
• Deliver engaging, high‑quality training aligned to curriculum standards, learning objectives, and adult learning best practices
• Apply a clear understanding of the learner profile (experience level, tenure, region, and business context) to adapt facilitation approach and instructional emphasis
• Create psychologically safe learning environments that encourage participation, discussion, and practical application
• Adapt facilitation approach to regional, cultural, and audience contexts while maintaining global program standards
• Manage multi‑session or cohort‑based training programs with consistent cadence, applying advanced facilitation techniques to sustain engagement and learning transfer
• Partner with Learning Operations and Program Managers to plan, execute, and adapt training delivery for the Commercial organization on a regular cadence
• Support implementation planning by coordinating timelines, logistics, materials, and delivery requirements for training programs
• Manage and maintain assigned training materials, ensuring content remains accurate, relevant, and aligned to defined learning objectives
• Recommend and contribute to iterative updates to training materials and delivery methods based on learner feedback, facilitation observations, performance signals, and stakeholder input
• Partner with Program Managers and Instructional Designers to implement approved updates and improvements to training content and assets
• Track and report on training program effectiveness using defined indicators such as learner engagement, feedback, completion, and observable learning outcomes
• Contribute insights on facilitator effectiveness based on session observations, learner feedback, and delivery consistency
• Contribute to data collection and reporting processes as part of ongoing program evaluation
• Consult with cross‑functional stakeholders to understand business priorities, learner needs, and contextual factors that inform training design and delivery
• Partner with first‑line managers and local leaders to understand team‑level skill gaps, performance expectations, and regional nuances, using these insights to shape upskilling approaches
• Engage learners and managers through structured and informal feedback mechanisms, including Voice of Customer (VoC) reviews, session debriefs, and post‑training follow‑ups
• Shadow teams and observe workflows to deepen understanding of learner context and real‑world application of skills
• Translate learner, manager, and stakeholder insights into actionable recommendations for training improvement
• Balance multiple stakeholder perspectives while advocating for training approaches grounded in learner needs, data, and adult learning best practices
• Build trusted relationships that support shared ownership of training outcomes and continuous improvement
• Support the vision and values of the company through role modeling and encouraging desired behaviors
• Participate in various company initiatives and projects as requested

Skills and Qualifications:

• Bachelor’s degree required
• 5+ years of experience as a SaaS Sales, Engagement, Support Training Specialist, or higher role (6+ if a mix of other industries)
• Experience delivering training and coaching to technical and non-technical professionals on a global and regional scale
• Ability to effectively present material to groups of all levels in person and via phone/virtual classroom
• Familiarity with modern sales, engagement, or support processes and concepts
• Experience using a Learning Management System (LMS) and executing “blended learning” curriculum
• Prior experience with Salesforce (or similar) preferred
• Excellent interpersonal and communication skills. Must be able to work effectively with all levels in the organization
• Strong project management skills with demonstrated ability to manage multiple projects or priorities at once
• Metrics driven: has evaluated and measured effectiveness of trainings
• Proficiency with the Microsoft Office suite including in-depth knowledge of Outlook, Word, and Excel with the ability to pick up new systems and software easily
• Must be authorized to work in the United Kingdom without the need for visa sponsorship now or in the future

Benefits at PitchBook: