Physical Security Technician

GreatAmerica Financial Services is a highly successful entrepreneurial company providing equipment financing to businesses across the United States. Our exemplary customer service, our principle-centered business philosophy and our team-based operating approach are key to our success and growth. We are looking to add a key member to our Enterprise Security Team! The Physical Security Technician is responsible for the day‑to‑day execution and continuous improvement of GreatAmerica's physical security program, ensuring the safety of team members and guests, the protection of corporate assets, and the resilience of workplace operations across all facilities. This role administers and monitors physical security systems, responds to security events and incidents, supports investigations, and evaluates risks and controls to address evolving threats. As a key member of the Enterprise Security Team, the Physical Security Analyst partners closely with Facilities, Information Security, Human Resources, Legal, and external service providers to deliver secure, compliant, and well‑governed physical security operations. The role requires strong technical aptitude, sound judgment, attention to detail, and the ability to respond effectively to sensitive situations while maintaining professionalism, confidentiality, and a service‑oriented mindset. As a Physical Security Technician, you will: Access Control & Surveillance Responsible for day-to-day administration, maintenance, health, and stability of access control, surveillance, and related physical security systems at all GreatAmerica facilities. Conduct periodic reviews of privileged access, ensure appropriate asset owners approve of all authorized access. Responsible for provisioning, modification, and de-provisioning physical access for team members, contractors, and sponsored IDs to ensure access is based on role and principles of least privilege. Conduct assessments and gap analysis of surveillance and access control systems against best practices and standards. Implement security improvements aligned with industry standards and regulatory frameworks. Coordinate with security integrator and IT team on new system installations, upgrades, proactive and remedial maintenance, and component replacements. Identify opportunities and implement solutions for automation and self‑service within physical security capabilities to reduce manual effort through secure solutions. Events and Investigations Monitor security events and incidents, ensuring timely response, escalation, documentation, and resolution. Analyze logs and respond to alerts and alarms in support of workplace safety and security in all GreatAmerica facilities. Respond to physical security incidents both during and outside of business hours. Conduct confidential physical security investigations at the request of Human Resources and Legal – e.g. theft, vandalism, workplace violence, suspicious activity, and policy violations. Preserve evidence, review video footage, and document findings in accordance with legal, HR, and regulatory requirements. Coordinate with local law enforcement and emergency responders as needed. Miscellaneous Document system configurations, standard operating procedures, and troubleshooting processes. Support the development of physical security policies and standards. Work closely with security desk staff to ensure guards have the knowledge and resources needed to effectively welcome guests and safeguard corporate assets. Manage parking for GreatAmerica building. Lead Safety Team, including training and procedures. Plan and execute fire and severe weather drills and Safety Team exercises. Manage safety equipment: first aid kits, AEDs, bleed kits, and personal protective equipment. Support and backup Facilities Team as needed. To be successful in this role, you will need: Minimum 2 - 3 years' experience serving customers and independent problem solving Experience administering access control and surveillance systems preferred Demonstrated experience administering access control systems, surveillance platforms, or related physical security technologies preferred. Experience supporting investigations, incident response, or emergency management activities. Experience operating in a regulated environment (financial services, banking, healthcare, or similar) preferred. Proven ability to work independently, manage competing priorities, and make sound decisions in time‑sensitive situations. Skills and Abilities Working knowledge of physical access control systems, video surveillance platforms, alarm monitoring, and security event logging. Understanding of role‑based access, least‑privilege principles, and access governance. Ability to assess physical security controls and identify gaps, risks, and improvement opportunities. Ability to document procedures, investigations, and system configurations accurately and thoroughly. Familiarity with safety, emergency preparedness, and workplace security best practices. Strong investigative and analytical skills, including reviewing logs, video footage, and access records. Ability to evaluate incidents, determine root causes, and recommend corrective actions. Sound judgment and discretion when handling sensitive or confidential matters. Clear and professional verbal and written communication skills. Ability to communicate effectively with employees, leadership, vendors, security staff, and external responders. Ability to explain security requirements and procedures in a practical, customer‑focused manner. Ability to respond calmly and effectively during emergencies or security incidents, including outside normal business hours. Ability to manage multiple tasks while maintaining attention to detail and accuracy. Ability to work collaboratively across teams while maintaining independence and accountability. ability to work independently, manage competing priorities, and make sound decisions in time‑sensitive situation Proficiency with Microsoft Office Suite (Outlook, Word, Excel, Teams). Ability to quickly learn and use security, facilities, and incident management systems. Competencies For all GreatAmerica team members: Honesty/Integrity, Customer Oriented, Accountability, Tenacious, Communication Skills (Oral & Written), Adaptability For this position: problem solver, friendly, helpful Sharing rewards is an integral part of our culture. We believe in the value of hard work and reward our employees beyond the paycheck. Our total rewards package is based on eligibility and includes: Financial Benefits Competitive Compensation Monthly Bonuses for Eligible Employees 401(k) and Company Match Annual Profit Sharing Paid Time Off Health, Wellbeing, and Family Planning Benefits Paid Vacation - starting at 80 hours annually for employees in their first year of service. Paid Sick Days - Ten (10) per year with a conversion option for unused time. Ten (10) Paid Holidays per year Gym Reimbursement Health Insurance Dental Insurance Vision Insurance Short-Term and Long Term Disability Company Paid Life Insurance Flexible Spending Accounts (FSA) Health Savings Accounts (HSA) Employee Assistance Program Parental Leave Education and Career Planning Benefits Tuition Assistance Networking Opportunities Leadership Development Opportunities Perks Paid Parking Service Awards Hybrid work arrangements Business casual environment A strong organizational culture focused on our greatest asset: you! If your experience aligns closely, please apply. We value diverse backgrounds and adding new perspectives. We encourage you to apply if you can make a strong impact in this role at www.greatamerica.com/careers. Please note, applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa. GreatAmerica is the largest independent, family-owned national commercial equipment finance companies in the U.S. and is dedicated to helping manufactures, vendors, and dealers be more successful and keep their customers for a lifetime. With a focus on the small ticket vendor and OEM finance channel we have partnered with some of the largest and industry leading companies in the Office Equipment, Communications, IT, Automotive, Construction, Healthcare, and Franchise market sectors. In addition to financing, GreatAmerica offers innovative non-financial services to help our customers grow. At GreatAmerica we enjoy the benefits of being independent and family-owned, fostering quick decision making, customer response and innovation. Established in 1992 our team has grown to over 650 employees and a portfolio of over $2.5+ Billion. Our exemplary customer service, principle-centered business philosophy and team-based operating approach are key to our success and growth. With a strong balance sheet and consistent financial performance through all economic cycles, GreatAmerica has experienced amazing results and unparalleled growth. When you are part of the GreatAmerica team, you will grow professionally and work with some of the most talented finance professionals in the industry. There is no doubt in our minds we are building the greatest company of its kind, offering the finest products and services available anywhere. When you are part of the GreatAmerica team, you are part of the future, part of an opportunity to grow professionally and to reach your potential while enjoying your work.