Director, Software Engineering

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Software Engineering We are looking for an experienced Director of R&D, reporting to the VP of R&D, to lead a strategic engineering group responsible for the core big data platform of DY, our consumer-facing AI agent, and the analytics ecosystem that powers product insights and decision making. As the Director of Consumer Agents, your group will build the future of agentic commerce, where AI agents actively guide, decide, and act on behalf of consumers in real time. This is not a lab experiment, it's a production-scale, consumer-facing platform operating at global enterprise scale. This role combines engineering leadership, large-scale distributed systems, AI-powered product delivery, and data-driven execution. We're looking for a technical leader who can scale teams, deliver results, and drive cross-org initiatives across Engineering, Product, Data, and Business. Responsibilities • Lead and grow 5 engineering teams responsible for: o Core infrastructure and Data platform services o Consumer-facing LLM-based agent capabilities o Analytics platforms and data pipelines • Drive execution of large-scale, cross-functional R&D initiatives with high business impact • Define and execute the technical vision and architecture for scalable, reliable, and secure systems • Coordinate and work closely with other R&D groups to successfully deliver shared initiatives, platform capabilities, and end-to-end customer solutions • Build high-performing engineering teams with strong ownership, delivery culture, and engineering excellence • Partner closely with Product, Data Science to deliver innovative consumer experiences • Ensure scalability, performance, reliability, and quality across all platforms and services • Drive a data-driven engineering culture using KPIs, analytics, and measurable outcomes • Mentor engineering managers and senior engineers, helping scale leadership capabilities across the organization • Balance strategic long-term architecture decisions with fast-paced product delivery Requirements • 4+ years of senior engineering leadership experience, including leading managers and multiple engineering teams • Strong background in infrastructure/platform engineering and production environments at scale • Experience building or leading AI/LLM-based products or intelligent consumer-facing systems • Strong understanding of analytics ecosystems, telemetry, data pipelines, and data-driven product development • Experience working closely with Product and Business stakeholders in fast-moving environments • Strong technical depth combined with excellent execution and organizational leadership skills • Proven ability to lead through growth, organizational change, and scaling challenges • Excellent communication skills and ability to manage stakeholders effectively Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. Everyone wants easier ways to pay; we invent them. Checkout lines are slow; we speed them along. Merchants want more sales; we give them data and insights. People need financial access; we connect them. Corporate purchasing is complicated; we make it simple. Commuters are busy; we speed them on their way. Governments need greater efficiencies; we help create them. Small businesses are virtual; we give them access to a world of buyers. Retailers want to fight fraud; we provide the tools.