As an experienced ServiceNow ITSM Product Manager with specialized expertise in Hardware Asset Management (HAM), your role will involve owning the vision, strategy, roadmap, and execution for the ServiceNow IT Service Management (ITSM) platform. Your primary focus will be on integrating and optimizing Hardware Asset Management capabilities to drive innovative solutions aligned with business objectives in a dynamic IT environment. **Key Responsibilities:**
Define and drive the product vision, strategy, and roadmap for ServiceNow ITSM modules and Hardware Asset Management (HAM). - Lead Minimum Viable Products (MVPs), solution design, and performance enhancements for ITSM and HAM. - Collaborate with stakeholders to gather requirements, prioritize features, and ensure alignment with organizational goals. - Oversee platform operations, configurations, integrations, upgrades, and governance for ITSM and HAM modules. - Manage hardware asset processes including model normalization, consumables management, and stockroom operations. - Drive integrations between HAM and ITSM processes for seamless operations. - Manage product backlog, user stories, and sprint planning in Agile environments. - Promote user adoption, training, and change management for ITSM and HAM processes. - Monitor product and asset performance, analyze metrics, and iterate based on feedback. - Foster cross-functional collaboration with various teams and handle vendor relationships. **Qualifications and Experience:**
8+ years of experience in IT management, including ServiceNow platform operations, ITSM implementations, and Hardware Asset Management. - Proven track record in leading MVPs for ServiceNow Solutioning, with a focus on HAM for hardware lifecycle management. - Strong people management skills, experience in team leadership, and conflict resolution. - Deep knowledge of ITIL best practices, ServiceNow ITSM modules, and HAM capabilities. - Experience with Agile/Scrum methodologies and tools. - Excellent communication, stakeholder management, and problem-solving abilities. - Preferred: ServiceNow certifications and relevant bachelor's/master's degree. As an experienced ServiceNow ITSM Product Manager with specialized expertise in Hardware Asset Management (HAM), your role will involve owning the vision, strategy, roadmap, and execution for the ServiceNow IT Service Management (ITSM) platform. Your primary focus will be on integrating and optimizing Hardware Asset Management capabilities to drive innovative solutions aligned with business objectives in a dynamic IT environment. **Key Responsibilities:**
Define and drive the product vision, strategy, and roadmap for ServiceNow ITSM modules and Hardware Asset Management (HAM). - Lead Minimum Viable Products (MVPs), solution design, and performance enhancements for ITSM and HAM. - Collaborate with stakeholders to gather requirements, prioritize features, and ensure alignment with organizational goals. - Oversee platform operations, configurations, integrations, upgrades, and governance for ITSM and HAM modules. - Manage hardware asset processes including model normalization, consumables management, and stockroom operations. - Drive integrations between HAM and ITSM processes for seamless operations. - Manage product backlog, user stories, and sprint planning in Agile environments. - Promote user adoption, training, and change management for ITSM and HAM processes. - Monitor product and asset performance, analyze metrics, and iterate based on feedback. - Foster cross-functional collaboration with various teams and handle vendor relationships. **Qualifications and Experience:**
8+ years of experience in IT management, including ServiceNow platform operations, ITSM implementations, and Hardware Asset Management. - Proven track record in leading MVPs for ServiceNow Solutioning, with a focus on HAM for hardware lifecycle management. - Strong people management skills, experience in team leadership, and conflict resolution. - Deep knowledge of ITIL best practices, ServiceNow ITSM modules, and HAM capabilities. - Experience with Agile/Scrum methodologies and tools. - Excellent communication, stakeholder management, and problem-solving abilities. - Preferred: ServiceNow certifications and relevant bachelor's/master's degree.