Order Management Specialist, Returns
Posted May 18, 2026
Who we are:
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks. Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector. Visit gomotive.com to learn more. About the Role:
As an Order Management Specialist, Returns, you will be given an opportunity to utilize your expertise here in Motive. You will be helping our Operations department with Sales order completion, Order Form generation,Churn Management, Modifications and everything which is relevant to processing inbound and outbound shipments along with it’s SFDC representation Challenging legacy policies and procedures that complicate quote, order, invoice, credit, commissions, and revenue processing, understanding the flexibility for change, and formulating creative solutions or work-around based on that analysis. What You'll Do:
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Manage Returns & Replacements: Process customer replacement requests and return cases, ensuring accurate system entry and tracking. Generate shipping labels and guide stakeholders on equipment return procedures. - Create Sales Orders for additional hardware and assist the Sales and Fulfillment teams seamlessly through the quote-to-cash lifecycle. - Provide clear instructions to Customer Support and Customer Success regarding return protocols, shipping requirements, and refund/replacement options. - Manage churn processing workflows and conduct accurate account reconciliations. - Utilize Salesforce and Zuora daily to update records, track hardware, and ensure data integrity.