Account Manager - Expansion Sales(B2B SaaS, Chicago)

• Drive revenue growth by identifying, positioning, and closing upsell and cross-sell opportunities across Zenoti’s add-on solutions and AI-powered products. - Develop deep, trusted relationships with C-level and senior stakeholders to align Zenoti with customers’ business strategies. - Build and execute strategic account plans that address customer objectives, operational challenges, and growth goals. - Act as a trusted advisor, guiding customers on business strategy, operational efficiency, customer experience, and expansion across locations and solutions. - Partner cross-functionally with Customer Success, Product, Marketing, and Services teams to deliver a seamless customer experience. - Monitor client health and usage metrics, surfacing opportunities for optimization and measurable ROI. - Maintain accurate forecasting, pipeline management, and account documentation in internal systems. - Stay ahead of industry trends, competitor activity, and emerging technologies to provide forward-looking guidance to clients. About You

• 10+ years in a quota-carrying enterprise SaaS role, with proven success in account management and expansion. - Consistent record of over-achievement in exceeding targets in account management and sales roles withing the SaaS industry. - Strong understanding of cloud and AI-driven technologies with the ability to translate complex solutions into clear business value. - Exceptional communication, executive presence, and ability to engage both technical and non-technical audiences. - Self-starter with strong business acumen and ability to thrive in a fast-paced, collaborative environment. - Willingness to travel for client meetings and industry events across North America. Why Join Zenoti

At Zenoti, we’re transforming the beauty, wellness, and fitness industries with an AI-first, all-in-one cloud platform trusted by some of the world’s most recognized brands. Our solutions go beyond streamlining operations — we leverage artificial intelligence to automate tasks, surface insights, and unlock new revenue opportunities for our customers. As part of our team, you’ll have the opportunity to:

• Partner with iconic beauty and wellness brands to shape how they operate and grow. - Be part of a high-growth, innovative company where your work has visible impact. - Join a culture that values creativity, customer success, and career growth. If you’re passionate about driving measurable business outcomes, building long-term partnerships, and shaping the future of an industry through AI, Zenoti is the place for you.