Senior Technical Writer

Blackbaud is searching for an experienced Technical Writer to join our Strategic Content Development team. As a Technical Writer, you should have a passion for creating content to guide and assist our customers as they further their missions. Our Technical Writers develop user interface text, in-product help, web sites, blog and social media posts, videos, and other content for our products. Our Technical Writers interact with a wide variety of stakeholders within our company. You will be a member of a cross-functional, high-performing team consisting of Software Engineers, User Experience Designers, Product Managers, and other Technical Writers. What you'll be doing: Develop customer-centered user assistance content that enhances the user experience and adds value to our software products Evaluate and respond quicky to feedback about user assistance content and follow up with the source of the feedback Work with and produce content for multiple projects and teams that have concurrent and shifting deadlines. Produce work that meets the standards of both Blackbaud and our clients Research and learn new technologies as tools and methodologies change for the creation of user assistance content Interact with Subject Matter Experts to efficiently gather information with the goal of becoming an expert on the products you document Work closely with other team members and show initiative in improving overall user assistance content and processes Contribute to product development by offering feedback on product prototypes, developed code, and general user perspective What we'll want you to have: Bachelor's degree or equivalent work experience in communications or related field Minimum of 5 years of related experience Strong writing and communication abilities, editing skills, and attention to detail Enthusiastic work ethic, passion for technology, and the discipline to manage multiple tasks The ability to quickly master new processes and technical concepts Experience using technical writing tools and workflows Experience with Madcap Flare, HTML, CSS, and an understanding of other online presentation techniques Experience with creating screencasts and videos, documenting APIs, and working in an agile environment is a plus Experience communicating with external audiences, such as in product communities, blogs, and social media is a plus Stay up to date on everything Blackbaud, follow us on Linkedin, X, Instagram, Facebook and YouTube Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we're building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world. Blackbaud (NASDAQ: BLKB) is the world's leading cloud software company powering social good. Serving the entire social good community—nonprofits, foundations, corporations, education institutions, healthcare institutions and individual change agents—Blackbaud connects and empowers organizations to increase their impact through software, services, expertise, and data intelligence. The Blackbaud portfolio is tailored to the unique needs of vertical markets, with solutions for fundraising and CRM, marketing, advocacy, peer-to-peer fundraising, corporate social responsibility, school management, ticketing, grantmaking, financial management, payment processing, and analytics. Serving the industry for more than three decades, Blackbaud is headquartered in Charleston, South Carolina and has operations in the United States, Australia, Canada, and the United Kingdom.