Clinical Robot Associate - Part Time (3 8-Hour Shifts per week) - Rochester, NY (on-site)
We envision a future powered by robots that work seamlessly with human teams. We build the artificial intelligence that enables service robots to collaborate with people and adapt to dynamic human environments. Join our mission-driven, venture-backed team as we build out our customer-facing operations arm. As part of Diligent Robotics’ founding operations team, you will uphold the highest standards for safe clinical use of robots in real-world hospital environments. Through excellent communication and documentation, you will work alongside the hospital staff and our engineering team while assisting a cutting-edge fleet of robots. As part of the founding team, you will help design and implement processes as the organization scales. Clinical Robot Associates will solve unexpected situations that might arise during a shift, and work effectively as a team to ensure exceptional results to our hospital partners.
This is a part-time, entry-level role at Diligent Robotics and will work 3, 8-hour shifts per week for the 9pm - 5am ET shift.
This position is located in Rochester, NY and you must be local and willing to work on-site to be considered. The position pays $20/hr.
This is not an engineering position and a background in robotics or engineering is not required. If you have ever been an outstanding customer service representative helping busy customers with their needs, you may be a great fit for the role. Your responsibilities will include:
Monitoring and safely assisting mobile service robots in a hospital environment
Collecting data and troubleshooting in a variety of real-world situations, while simultaneously providing detailed and accurate feedback to our engineers
Prioritizing the customer experience, ensuring their expectations are always met or exceeded
Communicating with hospital staff and, occasionally, the public regarding robot operation
A good candidate would be, at minimum:
A high school graduate or possess a GED
Customer-service oriented: you are friendly, skilled in the art of de-escalation, and an able juggler of customer demands and company needs
An excellent written and verbal communicator: you convey information to internal stakeholders in phone calls and direct messenger
Organized: you can juggle and make progress on multiple tasks simultaneously
Self-sufficient: you get things done, learn what you don’t know, and can make quick decisions independently, as circumstances require
Able to lift up to 40 pounds
Able to work varying shift times including nights and weekends and understanding that your schedule may shift as customer needs change over time
Willing to work during significant holidays: you understand that our customers (i.e. hospitals) don’t shut down during the holidays and neither can our robots
Willing to be vendor credentialed: our customers have strict standards and employment will be dependent on obtaining vendor credentials, the process of which will include various immunizations, a background check, a drug screen, among other steps
