Community Liaison Officer

Role Overview The Community Liaison Officer (CLO) acts as the key link between the Project and local communities, ensuring clear communication, effective stakeholder engagement, and inclusive participation. The role supports community relations activities, manages feedback channels, and contributes to the successful delivery of environmental and social commitments. Key Responsibilities Stakeholder Engagement & Communication Serve as the main point of contact for communities and external stakeholders Communicate project activities, progress, and potential environmental and social impacts Support implementation of the Stakeholder Engagement Plan (SEP) Gather and document stakeholder feedback and ensure it is considered in project processes Build and maintain positive, constructive relationships with communities Community Engagement Activities Organize and facilitate community and stakeholder meetings (including agendas, invitations, and minutes) Support community committees and engagement initiatives Promote awareness of project activities and available feedback channels Collaborate with the Community Engagement Lead on engagement strategies and priorities Feedback & Issue Management Receive and document community feedback, questions, and complaints Support the tracking and follow-up of issues in line with established processes Contribute to fair and timely resolution by coordinating with internal stakeholders Ensure inclusive access to feedback mechanisms, particularly for vulnerable groups Monitoring & Reporting Maintain accurate records of stakeholder interactions and engagement activities Prepare regular reports on community feedback, engagement activities, and key trends Profile & Qualifications Fluency in Dutch and English (essential) Experience in community engagement, stakeholder relations, or similar roles Strong communication and interpersonal skills Ability to manage sensitive topics with professionalism and discretion Organized, detail-oriented, and comfortable working with diverse stakeholder groups Key Competencies Relationship building and stakeholder management Cultural awareness and inclusivity Problem-solving and communication skills Integrity and confidentiality What we offer A strategic role in a fast‑growing market. A supportive, ambitious team that values rigor, collaboration, and the occasional well‑placed joke. Flexible working conditions and real career development opportunities. A workplace committed to diversity, equity, inclusion, and accessibility for colleagues with disabilities. We welcome candidates from all backgrounds. If you're unsure you meet 100% of the criteria but believe you'd be great in this role, we encourage you to apply. ⠀ ERM is committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to thrive, it's an essential part of what makes ERM a great place to build a career and helps us create better solutions for our clients. We welcome talent from all backgrounds and provide equal opportunities for every candidate. If you have a disability, are neurodivergent, or need accommodations during the selection process, we're here to support you. Our commitment doesn't stop at hiring. Once you join us, we'll ensure you have the tools, support, and adjustments needed to succeed and feel a true sense of belonging. Learn more about our Diversity, Inclusion & Belonging (DIB) efforts by visiting our website or exploring our 2025 Sustainability Report.. At ERM, sustainability is our business. We are the world's largest advisory firm focused solely on sustainability, offering unparalleled expertise across business and finance. ERM partners with clients to operationalize sustainability at pace and scale, through our unique combination of strategic transformation and technical delivery capabilities. Our diverse global team of experts works with the world's leading organizations to help them set clear sustainability targets, measure progress and operationalize strategy through deep implementation and business transformation. With more than 50 years of experience, our ability to integrate sustainability solutions and our depth and breadth of technical knowledge are why organizations choose to partner with us as their trusted advisor. Every one of us firmly believes in the potential to create value for our clients through an integrated approach to sustainability (because we have personally seen it and professionally achieved it). Our team members are passionate about client service. We work closely with our clients to help them operationalize their sustainability goals and meet their environmental, health and safety objectives while advancing ERM's purpose through delivering tangible progress in what the United Nations coined The Decade of Action. Organizing our people across globally integrated communities of technical and strategic talent positions ERM to be a "boots to boardroom" leader in bringing that value creation to our clients, partners, and the world. We recruit exceptional professionals with a personal and professional passion for sustainability and nurture them to even greater success as specialists. We prepare our consultants to bring integrated, innovative and sustainable solutions to our clients and provide opportunities for ongoing development across a variety of subject areas related to technical, business, and personal growth. At ERM, effort pays off and becomes career defining work that leaves a positive imprint on our planet. ERM Homepage Explore All Open Roles Explore Early Careers Roles Explore Experienced Professional Roles Explore Partnership Roles