Senior Director, Global Support

Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers’ whole online journey. We are a global leader in the experience analytics space, with a growing presence across 15 offices worldwide. We’re here to stay—and we’re looking for team members who are excited to drive impact and help us scale even further. Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler—for our customers, their customers, and each other. Important note: Be careful of scammers pretending to be from Contentsquare. We will never ask for money or contact you through random texts. Any communication from our in house Talent Acquisition team will only ever come from our contentsquare.com or @contentsquare-ext.com domain. For more information, visit our careers blog.

About the Role

We are looking for a strategic and operationally exceptional Head of Support to lead our global Support organization. This leader will own the strategy, operational execution, and transformation of Support into an AI-first, scalable, multi-product function that delivers fast, consistent, value-creating outcomes for every customer. This role oversees Support delivery across all products and regions, the AI and automation roadmap, the global hybrid and vendor delivery model, tooling modernization, services performance management, and organizational design. The ideal candidate is a strategic and operational leader with deep SaaS Support experience, strong financial acumen, and a proven ability to transform Support organizations through automation, scalable delivery models, and technology innovation. You will partner cross-functionally with Customer Success, Professional Services, Product, Engineering, and Sales to ensure customers realize maximum value from the Contentsquare platform. This role is critical in driving customer retention, satisfaction, scalability, and operational maturity as Contentsquare continues its global growth journey.