Manager, DFR Field Operations

Key Responsibilities:

• Manage a team of installers, schedule resources for projects, track progress, optimize workflows, and ensure installations are completed on schedule. - Set clear expectations, goals, and performance standards while fostering an inclusive and positive team culture. - Conduct performance reviews and evaluations; facilitating training and skill development. - Participate in the hiring, onboarding, and training of new team members. - Drive customer success through building and maintaining strong relationships with Public Safety customers, understanding and proactively addressing their needs, concerns, and ensuring timely service throughout implementation. - Partner with engineering and internal stakeholders to inform best installation procedures, documentation, and hardware ecosystem enhancements based on field experience. Advocate for customer needs based on feedback

• Collaborate with internal stakeholders to troubleshoot hardware and software issues. - Travel to customer sites in varying weather conditions to assemble, troubleshoot, and maintain BRINC hardware and software, ensuring compliance with building codes and safety standards. ### Qualifications

• 5+ years in project, operations, or resource management; 4+ years managing people in a fast-paced environment. - Experienced in booking and managing all aspects of travel, including flights, accommodations, ground transportations, and itineraries. - Working knowledge of electronics, low/high voltage wiring, hardware assembly and troubleshooting; familiarity with MacOS, Windows, or Linux; basic networking aptitude. - Ability to assemble and disassemble products following installation guidelines and manuals. - Comfortable and able to safely work at heights (ladders, rooftops, structures), lift and carry heavy objects, and operate in varying weather conditions. - Exceptional organizational skills. - Self directed, collaborative, and an effective communicator; comfortable working autonomously. - Proven ability to thrive in fast-paced environments, leading with initiative and staying ahead of challenges before they arise. - Ability to travel 50% of the time; reside within 1.5 hours from a major airport. - Must possess a valid US driver's license