Quality Assurance Specialist

Why Choose Suddath to "Move" your Career to the Next Level? At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world. What We Offer! A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching Weekly pay for hourly-paid employees. Biweekly pay for salaried employees. Paid Time Off (PTO) and paid company holidays A tuition reimbursement plan where employees are encouraged to continue their education and development For more information on our benefit offerings, please visit https://suddath.com/about/careers/ and scroll down to view our employee benefits. MAJOR GOAL Responsible for overseeing and maintaining the quantity and quality of goods and packages through visual inspection. Responsible for processing returns by communicating with customer. Assisting with special projects such as internal audits, employee training and other ISO tasks. KEY RESPONSIBILITIES Quality/Safety: Investigate, customer complaints and requests for Corrective Action/Preventative Action Reports. Work to reduce recurrence and eliminate root causes for error Work to improve processes and procedures Write JBS (Job Breakdown Sheets) and or validate JBS as needed Write procedures or work instructions as assigned Other tasks related to quality assurance as assigned Enforce the Q/S CARE Program Monitor safety compliance on warehouse floor and work with operations on corrective actions Internal Audits: Performs internal audits in the facility including Monthly warehouse audits (week1 to week4); 6S inspections, Blitz Audits, Fire watch checklist and Infection control audits Follow-up on corrective actions Training: Facilitate weekly, monthly, annual training classes Conduct JBS Process Confirmation Checks (PCCs) on employees across all areas in the account Conduct New Hire Orientation Trainings and PIT Trainings Conduct ongoing employee trainings based on JBS in all areas in the account Maintain all training trackers and documents. Operational Support as needed (Labeling and Order Verifications) Issue all labels for CCA/LATAM as per current version customer specifications. If there is over, short or damage issue, document and investigate. Communicate with customer and resolve the issue. Verify and placard outgoing orders in the dock area QUALIFICATIONS Education (preferred level) High School Diploma some college work preferred Experience (minimum level of direct experience in a similar position) 1-2 years Knowledge/Skills: Must be able to read, count accurately, do simple math (add, subtract, multiply) and write legibly. Must be capable of standing and walking for extended periods (at least 2 hours straight, four times in an 8-hour day) Must be able to twist, stoop, squat, reach above shoulder level and crouch on a frequent basis. Must be able to use proper techniques to lift 50 pounds. The ability to follow directions with emphasis on safety is extremely important. Must be able to handle stress caused in meeting deadlines with tight scheduling requirements. Must be able to shift priorities easily. Must be able to use hands and feet simultaneously and for repetitive movements. The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services. The Suddath Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. The Suddath Companies moves people and businesses together with our group of privately-owned companies and family of brands, including Perdue and Phase Integration. Our mission is to serve our customers, communities and each other with the highest level of care, making lives easier by delivering in the moments that matter. Since our inception more than 100 years ago, our values have been and continue to be at the foundation of everything we do. They are: Trust We foster an environment of trust through our integrity, dependability and accountability. We fulfill our promises to each other and our customers. Innovation We look for ways to continuously improve our customer and employee experience by challenging the status quo, taking smart risks and learning from mistakes. Teamwork We collaborate through common goals as one team, welcoming the diversity of ideas, encouraging and supporting one another and celebrating contributions. Caring We show empathy in all that we do, operating with compassion and understanding. We promote a safe and healthy work environment. Agility We overcome challenges by being nimble and resilient, quickly accepting, driving and adapting to change.