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Own end-to-end delivery of strategic professional services projects, including space reservation systems, intranet infrastructure deployments, and digital signage implementations. - Develop and manage project charters, scopes of work, timelines, budgets, risk logs, and stakeholder communication plans from kickoff through go-live. • Coordinate cross-functional delivery teams – Solution Architects, Business Consultants, and partner vendors – ensuring on-time, on-budget delivery aligned to client expectations. - Proactively identify and mitigate project risks, escalating appropriately while maintaining client confidence throughout the engagement. - Conduct project retrospectives and post-implementation reviews to capture lessons learned and strengthen delivery methodology. - Support executive-level discovery sessions and workshops to understand client business objectives, operational challenges, and technology environments. Platform Expertise & Best Practices
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Maintain a deep, current understanding of Appspace's product suite — including space reservation, digital signage, and intranet solutions — to provide credible strategic consultation. - Connect customers to internal subject matter experts, contributing to the development of repeatable delivery playbooks, solution templates, and best practice documentation for the Professional Services team. - Support customers on platform governance, content strategy, information architecture, and utilization analytics to maximize ROI. - Serve as a trusted advisor to enterprise customers, providing guidance on Appspace solutions, platform capabilities, and workplace experience best practices. Cross-Functional Collaboration
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Partner with Sales and Customer Success teams to scope new service opportunities, contribute to pre-sales support, and develop compelling services proposals. - Provide structured feedback to Product and Engineering teams based on client insights, deployment patterns, and market trends to inform the Appspace product roadmap. - Contribute to the continuous improvement of service offerings, delivery processes, and team operational excellence. What You’ll Need:
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5+ years of professional experience in workplace technology, SaaS implementation, enterprise IT, or management consulting. - Proven track record of leading and delivering complex, multi-stakeholder technology projects from initiation through completion. - Strong consultative skillset — able to conduct discovery, assess client needs, and translate them into actionable strategies and recommendations. - Exceptional communication and presentation skills; comfortable engaging C-suite executives, IT leaders, and end users alike. - Demonstrated experience with change management principles and driving successful user adoption of enterprise platforms. - Ability to operate both as a strategic advisor and a hands-on project executor, adapting to the needs of each engagement. - Strong organizational skills with the ability to manage multiple priorities and client engagements simultaneously. Preferred Skills:
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Project management certification (PMP, PRINCE2, or equivalent) or a formal background in professional services delivery. - Consultative services experience in a customer-facing technology advisory or implementation role, ideally within a SaaS organization. - Familiarity with workplace experience technologies, including space reservation platforms, digital signage, or internal communications solutions (Appspace experience is a strong plus). - Experience developing and delivering customer enablement programs or workshops for enterprise audiences. - Knowledge of workplace strategy frameworks, hybrid work models, or facilities and workplace management best practices. - Exposure to enterprise integrations common in workplace tech deployments (HRIS, IWMS, AV systems, SSO/directory services, MS 365). - Bachelor's degree in Business, Technology, or a related field. The Perks of Working for Appspace:
